Director - Patient Financial Services

 

Position Title:  Director, Patient Financial Services and Revenue Integrity  Position Code:  Dir-8115

Department:  Patient Financial Services                              Safety Sensitive:        ☒  Yes      ☐  No

Reports to:  Senior Director of Revenue Cycle                    Exempt Status:          ☒  Yes      ☐  No 

 

About Kingman Regional Medical Center

Kingman Regional Medical Center (KRMC) is the largest employer, largest healthcare provider and the only remaining non-profit hospital in the Mohave County of Northwestern Arizona. We are a 235-bed, Level 4 trauma, multi-campus healthcare system. Our system includes over 270 physicians/allied health professionals and 1,900 employees and provides a full range of medical services ranging from essential primary care to complex surgery.  Key clinical services include cardiology & cardiac rehab, oncology, emergency care, GI, general surgery, neurology, OB/GYN, orthopedics, physical & occupational therapy, pain management, thoracic surgery, urology, wound care, home health, and hospice care. KRMC was recently named a 4-star hospital by CMS, is the only hospital in Arizona to receive the Governor’s “Arizona Innovation Award” for proactive efforts to enhance healthcare in a rural community and has the distinction of being the state’s first rural teaching hospital offering physician residencies in family medicine and emergency medicine. We are hiring to meet the needs of our beautiful and growing community!

About Kingman, Arizona

Kingman, AZ is located along Historic Route 66, just 90 minutes south of Las Vegas and two hours North of Phoenix in the beautiful high desert of Mohave County. Our tranquil mid-sized community is relatively low stress; traffic is minimal and average commute times to work are under fifteen minutes. Kingman’s higher elevation keeps the sweltering desert summer temperatures away from the extremes (on average 10-15 degrees cooler than Phoenix and Las Vegas) with mild winter temperatures seeing an occasional dusting of snow. Located near the Colorado River that forms the western boundary of Mohave County with an estimated 1,000 miles of freshwater shoreline including Lake Havasu, Lake Mohave, and Lake Mead. Our climate is ideal for outdoor enthusiasts especially boating, kayaking, hiking, golf, and off-road adventures!

Kingman has one public school district, Kingman United School District (KUSD) for grades K-12 and one charter school, Kingman Academy of Learning for grades PreK-12. The Emmanual Christian Academy teaches students from kindergarten to 8th grade. Arizona Virtual Academic is a K-12 blended learning center.  For post-secondary education, one of four main campuses of Mohave Community College (MCC) is in Kingman, as well as an extension campus of Northern Arizona University (NAU).

Health and Well-Being Benefits at KRMC

• Medical, Dental, Vision
• Wellness and Employee Assistance Program
• Employer Paid Group Life
• Short & Long-Term Disability
• Paid Time Off
• 403b Retirement Plan with Employer Contributions
• Employee Discounts
• Employee Referral Bonus Program
• Identity Theft Protection Program
• On-site daycare exclusive to our employees’ children of all ages
• On-site gym/wellness center with childcare
• Relocation Bonus!

                                                                        

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

The Director of Patient Financial Services (PFS) and Revenue Integrity (RI) is responsible for strategic and operational leadership of hospital and Physician revenue cycle operations, including billing, claims management, collections, denial manager, charge capture, and compliance. This role ensures accurate, timely, and compliant revenue cycle performance while supporting the organization’s mission, vision, and values. The Director drives continuous improvement, optimizes financial outcomes, enhances patient financial experiences, and fosters collaboration across departments.

 

Key Responsibilities 

Revenue Cycle Oversight

• Provide leadership for hospital and physician billing, claims processing, payment posting, follow-up, and collections.
• Direct denial management workflows, appeals strategies, and root cause analysis to minimize avoidable write-offs.
• Oversee charge capture processes across all service lines, ensuring accuracy, compliance, and revenue integrity.
• Maintain and audit the charge description master (CDM) to ensure accurate, compliant, and optimized reimbursement.
• Analyze revenue leakage, reimbursement trends, and payer contract compliance, providing recommendations to leadership.

Strategic Planning & Leadership

• Develop and implement strategies to maximize net revenue, reduce denials, and improve cash flow.
• Interpret organizational changes for staff and design management strategies to ensure successful implementation.
• Align departmental goals with the hospital’s mission, vision, and values.
• Prepare and deliver reports to senior leadership on financial and operational performance.
• Lead, mentor, and develop staff across PFS and RI, fostering cross functional collaboration and accountability.
• Delegate responsibilities effectively and ensure timely completion of departmental goals and initiatives.

 

Customer Service & Patient Experience

• Ensure exceptional patient financial services by modeling and enforcing customer service standards.
• Train and coach staff in alignment with hospital mission and behavioral expectations.

Quality Improvement

• Lead quality improvement initiatives, special projects, and process optimization efforts for physician practices and hospital operations.
• Maintain departmental records, policies, and documentation in accordance with hospital, regulatory, and accreditation standards.
• Ensure compliance with payer requirements, Medicare/Medicaid regulations, HIPAA, and other applicable laws.

Financial Manager 

• Monitor departmental productivity, staffing levels, and workflow to meet operational needs.
• Manage AR performance, including AR days reduction, denial rates, and cash collections.
• Review managed care contracts to advise senior leadership on compliance, reimbursement, and payer performance.
• Utilize tools such as budgets, productivity benchmarks, and financial statements to ensure fiscal accountability.

Employee Management and Human Relations

• Recruit, interview, hire, and onboard new staff while maintaining appropriate staffing levels.
• Conduct performance reviews, address employee concerns, and implement corrective action plans when necessary.
• Provide professional growth opportunities through orientation, ongoing training, and third-party education.
• Hold regular staff meetings to communicate goals, provide updates, and encourage engagement.

Staff Development

• Provides opportunities for staff training and development through orientation, in-service education, and third-party training.
• Maintains professional qualifications and remains abreast of current developments and trends in patient accounting practices.

Creativity

• Able to develop new approaches to policies and procedures and the implementation of new programs and services.
• Willing to respond to change and the encouragement of information exchange for the purpose of increasing creativity. 

Leadership

• Effectively delegates duties, responsibilities, and special assignments.
• Plans to meet the needs of the department’s customers.
• Coordinates services to meet the needs of customers.
• Communicates effectively with other hospital departments and services.
• Participates on committees and attends meetings as requested or needed.
• Assesses current volumes, and projects/plans for future service needs.
• Monitors and evaluates performance goal accomplishments and provides ongoing measures and direction. 

Operations

• Develops, implements, updates, and maintains policies and procedures for the Patient Financial Services processes.
• Evaluates performance according to current industry standards and principles in order to maintain and improve the operational performance of reported results.
• Establishes, maintains, and reviews quality control issues related to these functions.
• Manages departmental safety standards.
• Maintains knowledge of and compliance with regulating and accrediting agency requirements.
• Assess I.T. hardware and software needs related to process or operational performance improvement. 
• Performs any other duties as assigned related to Patient Financial Services to meet the established goals of the organization.

Qualifications 

Required Education:  Bachelor’s degree in Business Administration, Finance or Accounting, or equivalent work experience in management.

Required Experience:  Minimum 7 years of progressive experience in hospital revenue cycle management, with leadership responsibilities in both PFS and RI.

Skills and Knowledge:  Strong leadership and management skills demonstrating an ability to develop, deploy, and retain a strong revenue cycle team. Strong analytical skills to detect and resolve problems related to systems and processes. Demonstrates knowledge of process improvement techniques, ability to be a self-starter and work independently to move projects to completion. Ability to deliver on key initiatives, development department metrics and achieve associated goals. Strong written and verbal communication skills to effectively manage department and communicate with a broader audience.

 

Preferences 

Education:  Master’s degree in relevant subject matter

Certification:  Healthcare Financial Management Association (HFMA) certification

 

Special Position Requirements 

Exposure Category:  Category III:  Expected duties do not have potential for exposure to blood, body fluids, or tissues.

 

Work Requirements 

Ability to remain composed, calm, and reasonable during any confrontational encounters; ability to sit for six (6) to seven (7) hours daily at a computer terminal; ability to use computer keyboard; telephone and face to face contact with the public, physicians and employees is frequent and must be able to deal professionally at all levels of interaction.