Treasury/ Payment Application Support Analyst

Treasury/ Payment Application Support Analyst – 2-5 Yrs – 24/5 Rotational Shift – Pune

About the team 

Enhanced Application Managed Services (EAMS) team provides functional support to the FIS products and client’s Treasury and Payments business operations.

What you will be doing 

• Candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
• Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
• Recreate, document client issues and troubleshoot problems to support product quality
• Experience in documenting SOPs to support daily operations

What you bring: 

• 3-5 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
• Ready to work in flexible rotating shifts.
• Understanding of SWIFT confirmations - MT300, MT5XX
• Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
• Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
• Understanding of Bank statements - MT9XX and CAMT53
• Knowledge of treasury operations , Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
• Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
• Strong client interaction facing role experience

Skills

• Ability to build, maintain strong client relationships.
• Excellent problem-solving skills.
• Able to take the initiative and work independently or in a team
• Strong desktop computing skills in MS office – PowerPoint, Visio and Excel

Nice to have

• Experience in FIS Trax, Quantum applications or any Treasury Management System (TMS) application
• Basic understanding of IT tools and servers
• Understanding of database architecture

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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