Insights Product Manager

Cresta is on a mission to revolutionize customer conversations through AI and human intelligence. The Insights Product Manager will lead strategic AI features and initiatives, collaborating with various teams to deliver impactful solutions and ensure successful product adoption.

Responsibilities:

• Own features end-to-end from idea to production: Define and articulate the prioritization for features you’ll own, ensuring alignment with product vision+strategy and market needs
• Lead customer discovery sessions and prioritization: Find, build, and iterate with design partner customers. Conduct comprehensive market research and stakeholder discovery to identify and quantify opportunities for innovation. Dig into the ‘questions behind the questions’ to anticipate customer needs
• Be a strategic partner to internal teams: Collaborate across design, engineering, go-to-market, and customer success teams to ensure successful impact and adoption of features
• Continuously learn: Stay abreast of latest trends and advancements to inform product direction
• Own the outcome: Identify potential risks and challenges in the product development lifecycle and devise effective mitigation strategies to ensure timely and successful product delivery

Requirements:

• 3+ years of experience, ideally working closely with AI or LLM-first products
• Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care
• Strong first principles and systems thinking
• Comfortable working with ambiguity and learning quickly in a dynamic startup environment
• Passion for redefining the future of customer experience
• Background in product management or consulting
• Experience in a startup or high-growth SaaS environment
• Previous experience deploying complex AI features to production
• Familiarity with customer support and contact center operations