Senior AI Solutions Engineer, Healthcare

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. The Solutions Engineer, AI Pilots will guide customers through AI product trials, ensure effective integration of AI solutions, and help drive business value and growth through innovative technology.

Responsibilities:

• Trial Consultant: Guide customers through AI product trials and proofs of value (POVs), helping them define clear success metrics, troubleshoot technical hurdles, and achieve tangible business outcomes that lead to production deployment
• Drive Value Realization: Work directly with customers to understand their specific business challenges and help them identify, define, and quantify opportunities where our agentic AI products can deliver significant, measurable business value
• AI Content Management: Spearhead the creation and maintenance of our internal AI library and content repository. This includes ensuring all content, from technical specs to business value slides, is accurate, current with the latest platform capabilities, and strategically highlights our unique market differentiators
• Thought Leadership: Represent Talkdesk at events, conferences, and technical workshops, showcasing the power of our agentic AI solutions, building technical credibility, and fostering strong relationships within the developer and enterprise communities
• Technical Discussions: Lead in-depth technical discussions, serving as the primary technical point of contact for existing customers exploring and adopting our agentic AI solutions
• Cross-Functional Collaboration: Work hand-in-hand with our pre-sales, product management, and engineering teams to gather and provide crucial feedback on customer trends, CX automation (CXA) pain points, and emerging market opportunities
• AI Security and Compliance: Lead key discussions with customers on the security, ethical AI, compliance, and governance aspects of our AI solutions, ensuring they meet the highest enterprise standards
• Technical Authority: Maintain deep technical knowledge of our agentic AI products, including their architecture, core capabilities, limitations, and future roadmap
• In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software

Requirements:

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience
• 3-5 years as an AI Solutions Consultant in Software selling to Enterprise customers
• 8+ years of experience in total
• Knowledge of foundational programming literacy and can interpret code snippets
• Demonstrate a strong understanding of Generative and Agentic AI concepts
• Ability to command the attention in a room by delivering compelling presentations and demonstrations
• Good problem solving skills, including the ability to meet a business requirement with a technical solution
• Ability to communicate complex technical concepts to both technical and non-technical audiences
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus
• Knowledge in web / scripting technologies is a plus