Customer Service Representative CSR - remote

Amynta Group is an independent, customer-centered company providing innovative insurance and protection solutions. The Customer Service Representative I will support a nationwide network of agents by delivering timely and accurate service while collaborating with internal teams to meet performance metrics and quality standards.

Responsibilities:

• Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews
• Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests
• Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system
• Organize and maintain policy files to ensure proper documentation management
• Assist with the creation, documentation, and continuous improvement of processes
• Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
• Provide excellent customer service to both internal and external partners
• Perform other duties as may be assigned

Requirements:

• High school diploma or equivalent
• Strong written and verbal communication skills, with confidence handling customer interactions
• Recognizes the importance of maintaining high standards in service delivery
• Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
• Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously
• Remote-ready mindset: self-motivated, organized, and able to manage priorities independently
• Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• A quiet, distraction-free workspace conducive to professional calls and virtual collaboration
• Strong self-motivation and the ability to manage tasks and deadlines without direct supervision
• A stable internet connection is required to stay connected and complete remote tasks
• Commercial insurance or related customer service experience
• Experience with workers' compensation insurance