Customer Service Representative- Remote

DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products. The SilverRock Customer Service Representative is responsible for inbound and outbound phone calls, educating and answering questions regarding the customer's warranty while providing world-class customer service.

Responsibilities:

• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty
• Anticipate customer needs by evolving self-service options while providing world-class customer service
• Navigate customer interactions and effectively manage customer conflict in a fast-paced call center environment

Requirements:

• High School diploma required; Associate or Bachelor's degree is preferred
• 3+ years of experience working in a customer service role with conflict resolution
• Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
• Excellent verbal and written communication skills
• Agile in a fast-paced environment
• Plays well with others
• Works well in a time crunch
• Fantastic problem solver
• Positive emotional resilience
• Passionate and goal-oriented
• Experience in the automotive industry is a huge plus
• Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing