Sr. Site Reliability Engineer (SRE)

Christian Care Ministry is a healthcare sharing ministry for Christians, dedicated to connecting people to a Christ-centered community wellness experience. The Sr. Site Reliability Engineer will partner with leadership to design, implement, and operate reliable and scalable systems, focusing on AWS-based cloud infrastructure and site reliability engineering principles.

Responsibilities:

• Collectively work on the design, evolution, and operational health of CCM’s AWS environment, including architectural decisions, standards, and best practices
• Design, implement, and optimize AWS-based infrastructure using services such as EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch, IAM, and VPC
• Design and manage cloud infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation, or equivalent)
• Lead new implementations and major reliability initiatives, serving as a subject matter expert for AWS and SRE best practices
• Actively monitor, analyze, and optimize AWS spend, providing regular cost insights and recommendations that balance reliability, performance, and fiscal stewardship
• Apply and mature site reliability principles to improve system availability, scalability, performance, security, and observability
• Design, analyze, and implement automation to eliminate operational toil and improve system efficiency
• Provide advanced operations and systems administration for cloud-hosted and hybrid platforms supporting CCM’s IT systems and services
• Define and improve monitoring, alerting, logging, and incident response practices to proactively identify risks and minimize customer impact
• Lead complex production incidents, perform root cause analysis, and drive corrective and preventive actions
• Mentor and provide technical guidance to junior and mid-level engineers without direct people-management responsibilities
• Collaborate with engineering, QA, security, and business teams to embed reliability throughout the SDLC
• Ensure systems and data are handled in compliance with legal, regulatory, and organizational requirements
• Develop and continuously improve production engineering processes, including: + Change and configuration management + Monitoring and observability + Incident and emergency response + Disaster recovery and business continuity + Capacity planning and performance tuning + Infrastructure-as-code and deployment automation
• Partner with leadership to establish and enforce consistent IT Production policies, standards, and tooling
• Act as a change agent for long-term technical strategy, identifying risks, dependencies, and opportunities across systems and teams
• Participate in a sustainable on-call rotation and contribute to ongoing improvements that reduce alert fatigue and operational overhead
• Build strong cross-functional relationships to align reliability initiatives with business and ministry outcomes
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Requirements:

• Bachelor's degree or higher in a relevant field - computer science, information systems, or engineering OR equivalent combination of education and relevant experience required
• 7+ years of experience solving customer problems with technical solutions, including 3+ years of site reliability engineering experience required
• Extensive hands-on experience designing, operating, and scaling production AWS environments required
• Advanced expertise in AWS architecture, operations, and cost management
• Deep experience with Infrastructure as Code and modern cloud deployment patterns
• Ability to operate effectively in a fast-paced, multi-project environment while meeting commitments and deadlines
• Strong analytical and problem-solving skills for diagnosing complex, distributed systems
• Proven ability to lead through influence and mentor others without formal authority
• Strong collaboration, negotiation, and conflict-resolution skills
• Ability to define objectives, prioritize work, and manage time independently
• Ability to translate business and technical requirements into reliable, scalable solutions
• Organized, detail-oriented, with clear and effective written and verbal communication skills
• Experience with Agile and Scrum processes and complex IT projects
• Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA)
• Experience in Financial or Healthcare payer-related field a plus
• Strong preference for AWS certifications, including: AWS Certified SysOps Administrator, AWS Certified DevOps Engineer, AWS Certified Solutions Architect