Director Product Management, Eligibilies

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software, and they are seeking a Director of Product Management for their Eligibilities RCM portfolio. In this role, you will lead a team of Product Managers to set the strategic vision and ensure the delivery of impactful solutions for dental practices across the U.S.

Responsibilities:

• Own the vision, multi-year strategy, and performance of the Eligibilities product portfolio
• Define and communicate a compelling roadmap aligned to company objectives, financial targets, and customer outcomes
• Balance innovation, technical investment, and operational excellence to scale the Eligibilities platform
• Recruit, develop, and lead a high-performing team of Product Managers
• Establish clear expectations, operating rhythms, and performance standards
• Coach and mentor PMs to elevate strategic thinking, customer discovery, prioritization rigor, and executive communication
• Build a culture of accountability, curiosity, and continuous improvement
• Champion a deep understanding of customer needs, workflows, and pain points through structured discovery and research
• Use data, analytics, benchmarking, and competitive insights to inform strategic decisions
• Ensure the voice of the customer is embedded in every stage of the product lifecycle
• Partner with Engineering and Design to deliver high-quality, scalable solutions with predictable release cycles and clear success criteria
• Translate portfolio strategy into actionable quarterly plans with defined milestones, KPIs, and ownership
• Ensure disciplined prioritization, scope management, and trade-off decisions to protect delivery timelines and maximize impact
• Collaborate with Sales, Marketing, and Customer Success to ensure successful launches and revenue realization
• Drive end-to-end accountability from discovery through post-launch adoption and optimization
• Proactively identify delivery risks and remove organizational obstacles to maintain momentum
• Navigate dependencies across business units and influence alignment in a matrixed organization
• Establish feedback loops that continuously improve execution quality, speed, and customer outcomes
• Establish durable operating rhythms, governance models, and portfolio review cadences to ensure alignment and transparency
• Implement metrics-driven product reviews that track delivery predictability, adoption, ROI, and customer value realization
• Communicate progress, risks, and outcomes effectively to executive stakeholders with clear recommendations and decision framing
• Ensure post-launch measurement and continuous optimization are embedded in team workflows
• Stay current on Revenue Cycle Management trends, regulatory considerations, and competitive dynamics
• Identify new growth opportunities and partnership models to expand our market leadership

Requirements:

• 10+ years building and scaling enterprise SaaS products, with a track record of delivering measurable business outcomes
• 3–5 years leading and developing high-performing Product Management teams with clear accountability for results
• 5+ years of experience in Revenue Cycle Management solutions
• Demonstrated success owning portfolio-level strategy and translating it into predictable, high-quality execution across complex product ecosystems
• Proven ability to drive prioritization, manage trade-offs, and deliver customer-facing and platform initiatives on schedule while balancing innovation, scalability, and technical health
• Systems thinker who connects long-term vision to quarterly plans, KPIs, and release commitments
• Proven ability to influence without authority and lead cross-functional teams in a matrix organization
• Data-driven decision-maker with financial acumen and the executive presence to clearly communicate progress, risks, impact, and trade-offs
• Proven ability to influence without authority in a matrixed organization, with a customer-obsessed mindset and commitment to developing others
• Bachelor's Degree in a related field preferred