Key skills
SalesforceAgile methodologyRequirement gatheringUser story elaborationFunctional solution designSalesforce certificationsBusiness acumenTechnical aptitudeCommunication skillsProblem-solvingGoCRMAgileCommunication
About this role
ListEngage is a Salesforce Ventures-backed company specializing in digital transformation for clients. The Business Analyst plays a crucial role in enterprise digital transformation projects, providing business perspectives for Salesforce implementations and ensuring project delivery aligns with client goals.
Responsibilities:
- Lead business process discovery sessions and document detailed business requirements, user stories, measurement criteria, and acceptance criteria
- Create compelling ROI cases for customers, and the associated KPIs and measurement tactics to track ROI throughout a project
- Work with the technical team to ensure projects are designed with the end state in mind
- Design and develop business process maps/diagrams
- Document results of the project based on the KPIs aligned on during discovery
- Create and maintain documentation, including user stories, process maps, and functional specifications
- Work with technical managers, architects, and other stakeholders to capture requirements
- Prepare groomed user stories for development
- Will be a key player during UAT, Training and the project rollout to ensure smooth go live and user adoption
- Stay up-to-date on the latest in Salesforce technology
Requirements:
- Bachelor's degree and/or related field experience; advanced degree preferred
- 5+ years of professional experience with 3+ years' in a technical consulting role
- Agile project methodology experience
- Experience in requirement gathering and user story elaboration for migrating the large enterprise size applications into Salesforce
- Experience in functional solution design for custom business applications using the Salesforce platform
- Salesforce experience, especially in CRM and Data Cloud
- Salesforce certifications, especially: Salesforce Business Analyst, Salesforce Data Cloud Consultant, Salesforce CRM Administrator
- Exceptional communication and listening skills
- Strong business acumen
- Strong technical aptitude with an understanding of Salesforce.com clouds and capabilities
- Ability to work in a fast-paced, deadline driven, team-oriented environment
- Natural problem-solver: comfortable with complexity and ambiguity
- Ability to work during normal US business hours