Senior Program Manager – Capacity Management

Thrive Market is an online, membership-based market dedicated to making healthy and sustainable living accessible for everyone. The company is seeking a Senior Program Manager to lead network capacity management and capacity enabling initiatives, focusing on maximizing fulfillment network utilization and driving measurable outcomes across the network.

Responsibilities:

• Capacity strategy ownership: Define and own the end to end capacity management strategy across the fulfillment network, including storage, labor, and throughput constraints
• Model development and refinement: Build and continuously improve capacity, throughput, and scenario models to inform near term and long range planning decisions
• Program leadership: Lead complex, cross functional capacity initiatives with significant business impact, including changes to customer promise and other major operating levers
• Decision support: Translate analytical insights into clear recommendations for senior leadership, balancing cost, service, risk, and scalability
• Network optimization: Identify and prioritize high leverage opportunities to unlock latent capacity through process changes, tooling, policy adjustments, or reconfiguration
• Execution oversight: Partner with Operations and corporate teams to ensure capacity programs are implemented effectively and deliver intended results
• Stakeholder alignment: Create strong operating mechanisms, forums, and narratives that align diverse teams around shared capacity goals and trade offs
• Measurement and accountability: Define success metrics, track performance against plan, and hold teams accountable for outcomes that impact the broader network

Requirements:

• Bachelor's degree in Operations, Engineering, Supply Chain, Business, or a related field
• 8+ years of relevant experience, or equivalent combination of education and experience consistent with a senior level role
• Demonstrated experience leading large, ambiguous, cross functional programs with material business impact
• Advanced analytical skills with strong command of Excel or Google Sheets and data driven decision making
• Experience working with capacity, throughput, or network planning models in complex operational environments
• Ability to operate independently with sound judgment on highly complex issues
• Strong executive communication skills, including the ability to influence and persuade senior leaders
• Proven ability to create structure in ambiguous problem spaces and drive results through others
• Experience in e-commerce, logistics, fulfillment, or large scale operations preferred