GoGuardian is an outcomes-focused learning company dedicated to improving learning environments for K-12 education. As a Solutions Engineer, you will provide technical guidance to sales and customer experience teams, ensuring effective deployment and support of GoGuardian’s products for clients.
Responsibilities:
- Develop a deep understanding of GoGuardian’s products, their capabilities, and their limitations
- Participate in discovery calls to identify the customer’s technical landscape and determine plans for technical deployment
- Assist pre and post sales teams by addressing technical questions and objections, enhancing their presentations with your in-depth product knowledge
- Build and maintain strong relationships with customers throughout the sales process and beyond
- Support new and existing customers with onboarding, implementation, integration, configuration, and customization of our software solutions
- Research and recommend new technical solutions to address client needs, acting as a go-to resource for troubleshooting and guidance
- Provide detailed documentation and clear communication to internal teams and clients, ensuring everyone is aligned
Requirements:
- 2+ years of experience in a client-facing role with a technical focus, ideally within the SaaS industry (consulting, solution architecture, professional services, etc.)
- Strong background combining business acumen and technical expertise
- Excellent verbal and written communication skills; ability to create detailed documentation
- Proven ability to build rapport with both internal teams and client stakeholders
- Background in IT and/or network administration, including familiarity with Active Directory, Mobile Device Management, Group Policy, and SysAdmin functions
- B.S. in Computer Science, Engineering, or a related field
- Education technology experience highly preferred