Project Manager, Workforce Productivity, 2688-1

Cypress HCM fosters a high-performance environment and is seeking a Workforce Productivity Project Manager to oversee operational tasks and support critical initiatives. The role involves managing project plans, coordinating team efforts, and enhancing documentation and communication processes to ensure effective project execution.

Responsibilities:

• Lead planning, coordination, and execution of Workforce Productivity projects and workstreams, from scoping through delivery
• Provide near-term capacity to support team members on leave and stabilize workload across the Workforce Productivity team
• Create and manage project plans, timelines, and milestones; track progress, risks, and dependencies across multiple workstreams
• Drive alignment on priorities, scope, and deliverables with the core team and cross-functional partners
• Maintain organized records of work, templates, and assets to enable reuse and reduce redundancy across the team
• Own day-to-day execution-heavy, task-based work to reduce operational load for the core team
• Create, maintain, and execute launch and change checklists to ensure smooth, consistent rollouts
• Support delivery of key initiatives, including CSAT improvements, QSRs, and Portfolio Review activities and artifacts
• Continuously improve documentation, checklists, and processes for clarity, consistency, and ease of use
• Draft, update, and manage runbooks, process documentation, FAQs, and knowledge base content
• Develop and maintain training materials and assets (decks, job aids, guides) to support change adoption
• Coordinate and send internal communications related to launches, changes, and process updates
• Gather inputs from subject matter experts and translate them into clear, usable documentation and assets
• Partner with cross-functional teams (e.g., Operations, CX/CS, Enablement, Support/Sales) to align on timelines, requirements, and deliverables
• Pull data from existing dashboards or reports (e.g., CSAT, QSRs, portfolio metrics) and summarize findings for use in reviews and communications
• Provide regular status updates, risk/issue visibility, and recommendations to the Workforce Productivity leadership and core team

Requirements:

• 3–5+ years of experience in project management, program management, business operations, or enablement, preferably in a fast-paced environment
• Demonstrated success managing multiple concurrent projects with clear timelines, milestones, and stakeholder alignment
• Proven ability to manage execution-heavy, task-based work and drive initiatives from planning through execution
• Strong operational execution skills with experience creating and maintaining: Launch/change checklists, Runbooks and process documentation, FAQs, knowledge base content, and how-to guides, Training assets (decks, job aids, quick reference materials)
• Excellent written and verbal communication skills; able to draft clear, concise internal communications for different audiences
• Experience working cross-functionally with operations, enablement, and/or customer-facing teams
• High level of organization, attention to detail, and follow-through; reliably drives tasks and projects to completion with minimal oversight
• Comfort working with basic metrics and dashboards (e.g., CSAT, QSRs, performance or portfolio metrics) to pull data and summarize insights
• Strong process thinking: able to translate ambiguous workflows into structured steps, checklists, and repeatable processes
• Bias for action and ownership mindset; proactively identifies gaps, clarifies requirements, escalates risks, and closes loops
• Comfortable working in a fast-paced, ambiguous environment with changing priorities and multiple stakeholders
• Experience in Workforce Productivity, Workforce Management, CX/CS Operations, or Sales/Support Enablement
• Familiarity with project and documentation tools (e.g., Asana/Jira/Smartsheet, Confluence/Notion/SharePoint, Slack/Teams)
• Formal project management training or certification (e.g., PMP, Scrum Master) is a plus but not required