Senior Product Manager

Certara accelerates the potential of bringing medicines to market and to patients using biosimulation software, technology, and services to transform traditional drug discovery and development. As a Senior Product Manager, you will deliver value to clients via improvements to our SaaS offerings by identifying problems and directing engineering R&D efforts to optimize trade-offs.

Responsibilities:

• Researcher - Gathering Information and Business Requirements
• Conduct extensive research and gather intel. Simply, TALK. TO. USERS
• Key Competencies: Information Synthesis & Organization, Analysis & Experimentation, Domain Knowledge, Technical Skill
• Listen to users' experiences, usability feedback, unmet needs, and satisfaction level
• Act as SMEs (Subject Matter Experts) to collect from and contribute to industry and consulting knowledge
• Instrument and leverage rich analytics from multiple sources to inform decision-making and measure impact of past, present, and future R&D efforts
• Analyze market trends, industry news, and usage metrics for business intelligence
• Monitor proxies for user feedback: notes from Customer Success/Support interactions, formal focus groups, ad hoc client interviews, etc
• Executive - Making Decisions and Putting Plans into Effect
• Make informed judgement calls about scope, strategy, and sequence. Basecamp's Shape Up uses “Shape, Pitch, Bid,” and we largely follow their template
• Key Competencies: Decision Making & Judgement, Relationship Building, Operations Leadership
• Context-switch often from macro/strategic (alliances, trends, positioning, value models) to micro/tactical standards implementation/engineering, visuals, UI/UX, docs, launch promos)
• Align product lifecycle with our vision, desired outcomes for releases, and "north star" KPIs, while making changes that synergize and integrate with sibling products in the portfolio
• Communicator - Information Output
• Act as the main product communicators, internally and externally
• Key Competencies: Cross-team Collaboration, Informative & Persuasive Communication
• Represent P21 brand and own the blame/praise for the roadmap
• Promote P21 products in publications, presentations, webinars, and workshops
• Author best practice guides and help articles; create in-app help and instructional tips for user onboarding
• Collect FAQs and curate product knowledge; leverage audio/visual communications and multimedia channels

Requirements:

• BS/BA in science or technology related field or equivalent work experience
• 5+ years in product management
• Fastidious for facts, insistent on evidence- and data-driven choices, able to separate signal from noise
• Systems-thinking and ability to predict or extrapolate to second, third, and fourth order effects (if A, then B, then C, then D…)
• Adept at analytics, independent research, unscripted interviews, and other intel-gathering techniques
• Not afraid to speak up and veto a bad idea, or have your ideas vetoed (our default is “NO”) in favor of what our team decided to prioritize next
• Curious about our clients and products, cautious with our brand and industry goodwill, conscientious in follow-through
• Willing to learn and serve, flexible in adapting to rapid organizational change, receptive of constructive criticism
• High tolerance for ambiguity, low tolerance for mess; able to create order out of chaos, attend to details, and push quality higher
• Relentlessly resourceful and discerning in solving problems independently vs. seeking help from others; brave yet humble in working across multi-disciplinary teams where each person is more of an expert than you in their chosen field
• Familiarity with applying AI‑driven approaches to product discovery, analytics, or workflow optimization in complex SaaS products
• Intimate familiarity with the clinical data stream, in areas adjacent to Data Management and Biostatistics, e.g., protocol or SAP authoring, form automation, and specification/mapping design
• Ability to work in a remote position requiring constant spoken and written communication; skill in exerting influence (even on company founders, owners, and partners) without leverage or managerial authority
• Education or qualifications relating to business, programming, data science, health sciences, medical writing, customer support, project management, or corporate communications
• Experience working for a software-as-a-service (SaaS) vendor, clinical laboratory, pharmaceutical company, or Contract Research Organization (CRO), specifically in functions supporting External Data, Clinical Data Management, Biostatistics, or CDISC data submissions