IT Manager, Hotel Systems and Applications

Company Description

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 30 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection.

Job Description

The IT Applications Manager is responsible for the governance, optimization, and lifecycle management of Auberge’s core hotel software systems. This role supports a portfolio of applications including PMS, POS, revenue management systems, procurement, finance, HR/people systems, and other essential operational platforms.

This is a hybrid governance + hands-on role, balancing application expertise with roadmap ownership, vendor coordination, and cross-property alignment. The IT Applications Manager collaborates closely with the Project Management Team to support new hotel onboarding, transitions, and system readiness, while also contributing to ongoing improvements, enterprise roadmaps, and executive reporting.

Key Responsibilities

Application Governance & Lifecycle Management

• Serve as the central owner for governance, configuration standards, and lifecycle planning across core hotel applications.

• Develop and maintain system roadmaps, upgrade cycles, and enhancement plans.

• Ensure consistency of configurations, data structures, and operational processes across all properties.

• Evaluate system changes, feature releases, and architectural impacts; coordinate implementation with property teams and application owners.

• Partner with IT Operations to ensure system performance, stability, and alignment with enterprise standards.

Portfolio Oversight & Standards

• Establish and maintain application governance frameworks, data standards, and cross-property best practices.

• Ensure application owners across platforms follow consistent methodologies and controls.

• Document standard operating procedures, system design principles, and configuration guidelines.

• Lead working sessions with application owners to align on system changes, integrations, and business rules.

Vendor & Contract Support

• Manage escalations with software vendors and implementation partners.

• Participate in contract renewals, procurement cycles, and SOW negotiations.

• Review vendor deliverables for quality, alignment with standards, and operational impact.

• Provide input to ensure budget accuracy, forecasting, and long-term planning for system investments.

Cross-Functional Partnership

• Collaborate with Talent & Culture, Finance, Operations, Revenue, and Property Leadership to understand system needs, ensure process alignment, and evaluate business impacts.

• Work with the New Openings PM to support application readiness during new property launches and transitions.

• Engage with IT Operations on integrated workflows, access management practices, and security alignment.

Executive-Level Reporting & Roadmap Communication

• Provide concise, polished updates to senior leadership on application performance, roadmaps, risks, and upcoming releases.

• Contribute to annual planning cycles and technology budgeting processes.

• Create dashboards and structured reports summarizing status, priorities, and enterprise-wide readiness.

Issue Resolution & Continuous Improvement

• Oversee complex application issues, system defects, and recurring problem patterns.

• Identify opportunities for process improvement, automation, or system optimization across the portfolio.

• Ensure that lessons learned from openings, upgrades, and incidents are incorporated into future governance.

Qualifications

Required

• 5–7 years of experience managing or supporting enterprise hotel applications (PMS, POS, finance, HRIS, or similar).

• Strong understanding of hospitality operations and cross-departmental workflows.

• Demonstrated ability to manage application lifecycle activities—including upgrades, releases, testing, and stakeholder communication.

• Experience negotiating SOWs, managing escalations, or working alongside procurement on renewals.

• Excellent communication and executive-ready presentation skills.

• Strong analytical mindset with the ability to translate business needs into system enhancements or standards.

• High organizational rigor with proven ability to manage multiple systems, stakeholders, and priorities simultaneously.

Preferred

• Experience working in a luxury hospitality environment or multi-property portfolio.

• Background supporting ERP, CRM, or HR systems in a governance or administrative capacity.

• Familiarity with integration frameworks, middleware concepts, or data governance.

• Project management experience, especially in preopening or transition environments.

• Certifications such as PMP, ITIL, or vendor-specific application credentials.

Additional Information

This role is based in Bethesda, MD and is an in-office position.

This position sits at the intersection of technology, operations, and guest experience. As Auberge continues to grow, the IT Applications Manager will shape the foundational systems that support world-class service, bringing structure, strategic clarity, and operational consistency to a rapidly evolving portfolio.

This role offers a base salary range of $100,000-$140,000 plus a comprehensive medical, dental, vision and voluntary benefits, 401k employer match, employer paid life insurance, employee assistance program and a team member hotel stay program.

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

 

Auberge Collection LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Collection LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Collection LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.