Resolution Specialist

Company Description

Sixty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Job Description

📢 Walmart is looking for a dynamic Resolution Specialist, DC Seller Disputes 📢

Must have hands-on distribution center experience to drive effective dispute resolution and operational excellence. In this role, you will serve as a key liaison between sellers, fulfillment operations, and cross-functional partners to ensure accurate, timely, and fair outcomes.

Key responsibilities:

• Investigate and resolve seller disputes with accuracy, fairness, and full compliance with company policies, ensuring well-supported, data-driven decisions.
• Conduct thorough case reviews by analyzing evidence, identifying fraud or risk patterns, and maintaining detailed, error-free documentation.
• Communicate professionally and clearly in all written reports and seller interactions, maintaining objectivity while demonstrating empathy.
• Identify trends and proactively mitigate risk by recognizing recurring dispute patterns and recommending preventative solutions.
• Collaborate cross-functionally to align on business priorities, execute resolutions efficiently, and support continuous process improvement.
• Uphold ethical standards and compliance by modeling integrity, supporting policy adherence, and contributing to a fair and unbiased dispute resolution process.
   

Compensation: Pay starts at $23.45
Must be located in Illinois
No sponsorship for an immigration-related employment benefit.

Qualifications

Minimum Qualifications

• At least 1–2 years of experience in a marketplace, seller support, or fulfillment center (FC) environment.
• Experience supporting sellers or users with processes, tools, payments, policies, account issues, inventory, shipping, or operational workflows.
• Working knowledge of distribution center or logistics operations, including inventory management and order fulfillment processes.

Preferred Qualifications

• Experience working directly with sellers or business partners in a professional, customer-facing capacity.
• Proven ability to resolve seller issues and disputes while serving as a liaison between Fulfillment Centers and Seller Support teams.
• Strong professional communication skills, with the ability to manage sensitive situations and maintain positive seller relationships.

Additional Information

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.