Seasonal Pool Concierge

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

As a Seasonal Pool Concierge, you will be greeting, escorting, assisting guest at the pool, accommodating them with towels and lounge chairs while maintaining a friendly, courteous and efficient operation. To prepare beverages for guests following recipes and guidelines for preparation, presentation and accountability in a cost efficient manner. To ensure compliance with all liquor laws in the preparation, serving and consumption of alcoholic beverages in the pool.

What you will be doing:

• You consistently offer professional, friendly and engaging service
• To uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
• To adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service
• Interact with arriving and departing guests while exceeding guest expectations
• Working liquor, beer, wine and cocktail knowledge
• Prepare beverages following Accor and Fairmont Hotels and Resorts recipes and guidelines for preparation.
• Greeting guests, escorting them to the lounge chairs, while assisting them throughout their time at the pool.
• Preparing alcoholic and non-alcoholic cocktails while taking, and delivering food and drinks orders.
• Oversee the cleanliness and the daily upkeep of the pool area while maintaining cleanliness and organization of bar prep area and bar
• Control bar costs, and waste while complying with liquor laws
• Maintain accountability, both personal and financial
• Close out paper work thoroughly
• Maintain extensive knowledge of menu, food preparation techniques
• Be pro-active by assisting co-workers, and managers
• Be familiar with all food outlets and amenities within the property and proficient with all aspects and services of the property
• Be knowledgeable of general city information as well as hotel history, and
• Personal and financial accountability
• Be an ambassador for the department, the property and the brand
• Other duties as assigned

What is in it for you:

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Hourly Rate: $32.75 plus gratuities

Qualifications

Your experience and skills include:

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous luxury hotel/resort experience preferred
• Working knowledge of Spirits, Cocktails, Wine and Beer
• Previous customer service experience required
• Previous food and beverage and/or barista experience preferred
• Previous point of sale system experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable who can work with minimal supervision
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a small team and independently
• Ability to focus attention on guest needs, remaining calm and courteous at all times

EDUCATION and/or EXPERIENCE

• Previous experience preparing cocktails or serving in a luxury environment is preferred
• Must have previous experience tending bar in a high volume environment
• High school diploma or equivalent

LANGUAGE SKILLS

• Fluent spoken and written English
• Multi-lingual skills are beneficial

MATHEMATICAL SKILLS

• Basic math

REASONING ABILITY

• Must be able to communicate clearly and listen attentively to management, fellow employees and guests

PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and exert well paced mobility for periods of up to 4 hours in length

• Must be able to lift up to 50 pounds

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS