Learning and Development Induction Manager (0922) – Learning & Organizational Development – Human Services Agency (162890)

Company Description

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/

Application Opening – March 5, 2026

Application Deadline – The final day to apply is March 18, 2026

Salary Range: $136,604.00 - $174,408.00 Yearly. https://careers.sf.gov/classifications/?classCode=0922&setId=COMMN

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

Under the general direction of the Learning and Organizational Development (L&OD) Manager, the 0922 Manager I serves as the Induction Manager responsible for overseeing and enhancing the Eligibility Worker Induction Training program supporting Medi-Cal and CalFRESH benefit programs. This position leads the redesign and implementation of training initiatives for new staff, ensuring consistency, quality, and alignment with departmental goals. The incumbent exercises discretion in developing procedures within established policy frameworks and collaborates with internal and external stakeholders.

ESSENTIAL TASKS & DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned

1. Lead and oversee the Eligibility Worker Induction Training program, ensuring its successful implementation across all participating programs which include managing curriculum development, coordinating training schedules, securing necessary resources and facilities, and monitoring program effectiveness through evaluation tools that assess trainee knowledge retention and performance outcomes.
2. Lead a comprehensive assessment of the Eligibility Worker training programs across benefit programs to ensure consistency in the offerings and in the evaluation standards for trainees.
3. Supervise a team of professional training staff and provide coaching, performance feedback, and professional development opportunities.
4. Establish and monitor evaluation standards for trainee performance across programs.
5. Support introductory CalSAWS training for new staff joining the Induction training program.
6. Build and maintain collaborative relationships with program managers, trainers, and external partners.
7. Monitor training outcomes and recommend improvements based on feedback and performance data.
8. Collaborate with program senior management to develop and implement training plans including planning and coordinating induction cohorts.
9. Serve as a representative of the Learning and Organizational Development (L&OD) Manager in meetings with internal and external stakeholders; represent the Agency in workgroups and collaborative forums with external stakeholders to discuss emerging trends, share best practices, and contribute to the development and refinement of policies and procedures impacting training.
10. Manage the development, review, and distribution of training materials; oversee the rollout and facilitation of training sessions, ensuring consistency and effectiveness.

Qualifications

1. Possession of a Baccalaureate Degree from an accredited college or university;

AND

2. Three (3) years of professional experience designing, implementing, facilitating, and evaluating employee training or onboarding programs, including the development of curriculum, instructional materials, and measuring learning outcomes and performance

Substitution of experience: A Master’s Degree or higher in Human Resources, Public Administration, Education, Management, Industrial/Organizational Psychology or a closely related field may substitute for one (1) year of the required experience.

Substitution of education: Additional qualifying work experience may be substituted for the required education on a year-for-year basis for up to two years (30 semester/45 quarter units equals one year).

**Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. **

DESIRABLE QUALIFICATIONS:

• Demonstrated experience delivering training for public service eligibility programs such as CalFresh, Medi-Cal, CalWORKs, and/or CAAP/General Assistance.
• Proven ability to design and facilitate training programs utilizing the California Statewide Automated Welfare System (CalSAWS).
• Experience designing and implementing training curricula, including developing and applying evaluation tools to measure program effectiveness, assess trainee knowledge retention, and analyze performance outcomes.
• Experience leading large-scale change management initiatives.
• Expertise in developing and implementing solutions within strategic planning cycles.
• Ability to navigate ambiguity and work independently with minimal supervision.
• Strong professional integrity, work ethic, and sound business judgment.
• Experience supervising professional staff engaged in employee training or onboarding programs.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

SUPPLEMENTAL QUESTIONNAIRE (WEIGHT: 100%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure applicant’s relative knowledge, skills and abilities in job-related areas, identified as critical for successful performance. These may include but are not limited to: analyzing and interpreting data, critical thinking, project management, and technical knowledge in curriculum development.

Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the eligible list for positions in this job Class.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Vanessa Quintano at vanessa.quintano@sfgov.org. Recruitment ID: 162890.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.