Senior Area Sales Manager (RYH & CLH)

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description

The position is based on Toronto at the Fairmont Royal York, but responsible for group inquiries for both Fairmont Royal York and Fairmont Chateau Laurier from a variety of market segments.  In addition, prospecting is a heavy component of the position.

• Exact parameters for this position will flex based on business needs however the primary focus of the role is to maintain and expand existing key accounts while strategically looking for new group business and/or accounts
• This position is responsible for exceeding their room night quota as outlined by the Director of Sales.     
• Develop and implement monthly proactive action plans to get in front of and maintain key clients and accounts.
• Assertive prospecting with qualified return to determine and recommend prospective customers from the market. 
• Exceed monthly sales activity goals.  This includes activities such as prospecting, sales trips (domestic and/or international), personal sales calls, entertainment and site inspections.
• Must be able to work balancing multiple priorities with a high level of initiative and attention to detail.
• Participate in sites, FAMs, and industry trade shows, promotional events and other related industry organizations within and outside of Toronto
• Respond to inquiries regarding guest room and function space availability in a professional and timely manner.
• To initiate billing procedures to ensure hotel deal with creditable clientele, as well as ensuring deposits and/or credit applications are received with adequate information
• Work independently within given parameters and maintain a positive attitude within a very busy environment
• Manage and lead a Sales Coordinator to achieve and exceed all required KPIs.
• Able to handle many tasks at once with strong organizational and supervisory skills

• Maintain high quality of luxury service standards required by the hotel and company

Qualifications

• Bachelor’s degree and/or Hotel Management degree/diploma preferred
• Opera and Microsoft application literacy required
• Previous Hospitality Sales Experience required
• Skilled with negotiating and executing contracts and addendums
• Minimum 5+ years experience in similar role

Additional Information

What’s in it for you? 

• The Ontario base salary range for this position is $65,00 - 80,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location. 
• This posting is for an existing vacancy. 
• AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.