Customer Service Officer (Sales)

About the role:

In this front-line role, you'll provide outstanding customer service, manage inbound inquiries, and ensure they're directed to the right teams. You’ll also support our Business Development team by capturing and progressing customer information—helping us continue delivering human-rights-focused, customer-centric service.

Key Responsibilities:

• Champion a person-centred approach, embedding customer goals in all interactions and decisions.
• Manage and direct all enquiries to the appropriate team within Aruma.
• Handle support service enquiries with a customer-first, solution-focused mindset.
• Respond to customer queries professionally and within agreed timeframes.
• Capture and track support requests, aligning with relevant Lines of Business.
• Provide accurate information on Aruma’s services, NDIS, and regional operations.
• Ensure an exceptional customer experience for both new and existing clients.
• Escalate feedback and complaints promptly to the Service Sales Team Lead.
• Collaborate with the BD team on meet-and-greet coordination and follow-ups.
• Generate reports as required using established reporting tools.
• Proactively identify and support the implementation of process improvements.
• Assist in preparing reports, presentations, and administrative tasks.
• Maintain accurate records and timely responses for all enquiries.
• Support team goals through collaboration and continuous improvement.
• Contribute to organisational projects and strategic working groups.
• Partner with BD team to uncover opportunities and address engagement barriers.

About You:

• Hold a formal qualification in Office Administration or a related discipline (e.g. Business Administration).
• Ability to demonstrate advanced administration skills with proven experience managing documentation, data entry, scheduling, and support functions.
• Brings a strong background in customer service, ideally within fast-paced, high-volume call centre environments.
• Skilled in handling diverse customer inquiries with professionalism, efficiency, and empathy.
• Adept at multitasking, able to engage in clear, confident conversations while simultaneously capturing accurate notes and system updates.
• Comfortable using a range of business systems and technologies to support service delivery and workflow management.
• Current unrestricted Australian driver's licence.
• Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State) including a Working with Children’s Check and NDIS Worker Screening Check.

Benefits of working with Aruma!

• Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a laptop.
• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way.
• Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Ready to make a change? Apply Now!

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.