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Salesforce Technical Architect
Zensar
Website
LinkedIn
Salesforce Technical Architect
Karnataka, India
Full Time
16 hours ago
Apply Now
Key skills
AI
AWS
GitHub Actions
GitHub
Version Control
Event Streaming
Salesforce
CRM
CI/CD
Leadership
Stakeholder Management
Communication
Collaboration
Sales
About this role
Key Responsibilities
1. Salesforce Architecture & Solution Design
Define the
future-state Salesforce architecture
aligned with lead management, appointment workflows, dispositioning, and contact center operations.
Architect solutions across Sales Cloud, Service Cloud, Experience Cloud (if applicable), and integrations with external systems.
Lead design of data models, role hierarchies, permissioning, and governance for scalable operations.
Establish coding standards, review Apex/LWC designs, and ensure best practices across orgs.
2. CRM & Contact Center Integration Leadership
Architect seamless integrations between Salesforce and:
CCaaS platforms (AWS Connect / Five9)
LeadPerfection (LP)
Spotio
MoEngage / marketing platforms
SMS gateways (Hatch, etc.)
Data layer / reporting systems
Define API contracts, asynchronous patterns, event streaming, and error-handling mechanisms.
Ensure Salesforce is the reliable system of record or engagement—based on the target-state model.
3. Lead Lifecycle, Dialer & Workflow Optimization
Build technical frameworks supporting:
Lead routing and prioritization rules
AI-driven lead scoring
Appointment scheduling workflows
Disposition capture and quality validation
Dialer workflows (predictive/power/manual)
Ensure Salesforce supports unified workflows across all centers.
4. Governance, Standards & Technical Leadership
Own the Salesforce BRD → HLD → LLD documentation for all modules.
Establish DevOps, CI/CD, and environment strategy (scratch orgs, version control).
Guide development teams on Apex, LWC, Flows, APIs, batch/async processing.
Review technical deliverables, provide design direction, and lead technical workshops.
5. Data, Security & Compliance
Define Salesforce data model standards for Lead, Contact, Appointment, Disposition, and Activity objects.
Ensure compliance with:
Data privacy (GDPR, CCPA)
HIPAA/PCI (if applicable)
Salesforce Shield / encryption needs
Support data migration, deduplication, and cleanup strategies.
6. Stakeholder Collaboration
Work closely with Integration SMEs, Contact Center SMEs, AI teams, and business owners.
Present architecture designs to leadership and steer technology decisions.
Support cross-functional alignment for technology rollout, pilots, and scale deployments.
7. Build Support for Command Center Lite & Scale Phase
Own CRM readiness for the 30-agent pilot including integrations, scripts, flows, and dashboards.
Ensure Salesforce configuration and integrations are stable, monitored, and scalable for rollout across centers.
Required Skills & Experience
Technical Expertise
10+ years of Salesforce experience with at least 4+ years as a Technical Architect.
Deep experience across:
Sales Cloud, Service Cloud
LWC, Apex, Flows
Salesforce APIs (REST/Bulk/Streaming)
Named Credentials, Security, Auth
Integration patterns (Platform Events, ESB, middleware)
Strong hands-on experience designing and reviewing scalable Apex/LWC solutions.
Functional Expertise
Solid understanding of Lead Management, Connect Center Operations, Dialer integrations.
Experience with appointment workflows, dispositioning, and sales/marketing automation.
Prior exposure to systems like Spotio, LeadPerfection, Five9/AWS Connect is a plus.
Architecture & Delivery Skills
Proven experience defining org strategy, integration architecture, and multi-cloud designs.
Expertise in DevOps (Copado/GitHub Actions), CI/CD pipelines, automated deployments.
Ability to lead technical teams, coach developers, and enforce engineering best practices.
Soft Skills
Strong problem-solving and analytical abilities.
Excellent communication and stakeholder management.
Ability to simplify complex technical concepts for business and leadership teams.
Ownership mindset and ability to drive architectural decisions end-to-end.
Certifications (Preferred)
Salesforce Certified Technical Architect (CTA) — preferred
Salesforce Application Architect / System Architect
Salesforce Platform Developer I & II
Salesforce Sales/Service Cloud Consultant
Experience with Mulesoft or similar middleware certifications is a plus.
Key Responsibilities
1. Salesforce Architecture & Solution Design
Define the
future-state Salesforce architecture
aligned with lead management, appointment workflows, dispositioning, and contact center operations.
Architect solutions across Sales Cloud, Service Cloud, Experience Cloud (if applicable), and integrations with external systems.
Lead design of data models, role hierarchies, permissioning, and governance for scalable operations.
Establish coding standards, review Apex/LWC designs, and ensure best practices across orgs.
2. CRM & Contact Center Integration Leadership
Architect seamless integrations between Salesforce and:
CCaaS platforms (AWS Connect / Five9)
LeadPerfection (LP)
Spotio
MoEngage / marketing platforms
SMS gateways (Hatch, etc.)
Data layer / reporting systems
Define API contracts, asynchronous patterns, event streaming, and error-handling mechanisms.
Ensure Salesforce is the reliable system of record or engagement—based on the target-state model.
3. Lead Lifecycle, Dialer & Workflow Optimization
Build technical frameworks supporting:
Lead routing and prioritization rules
AI-driven lead scoring
Appointment scheduling workflows
Disposition capture and quality validation
Dialer workflows (predictive/power/manual)
Ensure Salesforce supports unified workflows across all centers.
4. Governance, Standards & Technical Leadership
Own the Salesforce BRD → HLD → LLD documentation for all modules.
Establish DevOps, CI/CD, and environment strategy (scratch orgs, version control).
Guide development teams on Apex, LWC, Flows, APIs, batch/async processing.
Review technical deliverables, provide design direction, and lead technical workshops.
5. Data, Security & Compliance
Define Salesforce data model standards for Lead, Contact, Appointment, Disposition, and Activity objects.
Ensure compliance with:
Data privacy (GDPR, CCPA)
HIPAA/PCI (if applicable)
Salesforce Shield / encryption needs
Support data migration, deduplication, and cleanup strategies.
6. Stakeholder Collaboration
Work closely with Integration SMEs, Contact Center SMEs, AI teams, and business owners.
Present architecture designs to leadership and steer technology decisions.
Support cross-functional alignment for technology rollout, pilots, and scale deployments.
7. Build Support for Command Center Lite & Scale Phase
Own CRM readiness for the 30-agent pilot including integrations, scripts, flows, and dashboards.
Ensure Salesforce configuration and integrations are stable, monitored, and scalable for rollout across centers.
Required Skills & Experience
Technical Expertise
10+ years of Salesforce experience with at least 4+ years as a Technical Architect.
Deep experience across:
Sales Cloud, Service Cloud
LWC, Apex, Flows
Salesforce APIs (REST/Bulk/Streaming)
Named Credentials, Security, Auth
Integration patterns (Platform Events, ESB, middleware)
Strong hands-on experience designing and reviewing scalable Apex/LWC solutions.
Functional Expertise
Solid understanding of Lead Management, Connect Center Operations, Dialer integrations.
Experience with appointment workflows, dispositioning, and sales/marketing automation.
Prior exposure to systems like Spotio, LeadPerfection, Five9/AWS Connect is a plus.
Architecture & Delivery Skills
Proven experience defining org strategy, integration architecture, and multi-cloud designs.
Expertise in DevOps (Copado/GitHub Actions), CI/CD pipelines, automated deployments.
Ability to lead technical teams, coach developers, and enforce engineering best practices.
Soft Skills
Strong problem-solving and analytical abilities.
Excellent communication and stakeholder management.
Ability to simplify complex technical concepts for business and leadership teams.
Ownership mindset and ability to drive architectural decisions end-to-end.
Certifications (Preferred)
Salesforce Certified Technical Architect (CTA) — preferred
Salesforce Application Architect / System Architect
Salesforce Platform Developer I & II
Salesforce Sales/Service Cloud Consultant
Experience with Mulesoft or similar middleware certifications is a plus.
Salesforce Certified Technical Architect (CTA) — preferred
Salesforce Application Architect / System Architect
Salesforce Platform Developer I & II
Salesforce Sales/Service Cloud Consultant
Experience with Mulesoft or similar middleware certifications is a plus.
Apply Now
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