Key skills
Communication
About this role
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. They are seeking a detail-oriented and professional Customer Service Representative to coordinate the release and pickup of vehicles, ensuring accurate updates and providing outstanding customer service in a fast-paced environment.
Responsibilities:
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily
- Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate
- Follow all Copart policies and guidelines to ensure quality and consistency in your work
- Help out with other tasks or assist teammates as needed
- Perform other duties as assigned by management
Requirements:
- Minimum of one year office support experience in a customer service role
- High school diploma or GED
- Great communication skills – you're comfortable speaking on the phone and writing clear, concise messages
- Typing speed of 45 WPM and familiarity with basic 10-key
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail, great problem-solving skills, and the ability to multitask
- A professional virtual appearance with a quiet, distraction-free workspace
- Must be able to work occasional overtime
- Bilingual skills are a plus