Senior Customer Success Manager

Ivanti is a company focused on elevating human potential through technology management and automation. They are seeking a Senior Customer Success Manager to build strategic relationships and drive customer success, ensuring maximum value and utilization from their products and services.

Responsibilities:

• Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
• Attend customer meetings as a trusted advisor to help drive continued value of our products and services, supporting our NRR
• Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
• Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
• Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
• Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
• In targeted cases, work with the sales and marketing team to build customer references and develop case studies
• Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team

Requirements:

• 3+ years of experience in account management and/or customer success
• Strong verbal and written communication
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Ability to learn fast, shift directions, and work collaboratively on a highly effective team
• Knowledge of Salesforce, business intelligence and project management tools