Ivanti is a company focused on elevating human potential through technology management and automation. They are seeking a Senior Customer Success Manager to build strategic relationships and drive customer success, ensuring maximum value and utilization from their products and services.
Responsibilities:
- Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
- Attend customer meetings as a trusted advisor to help drive continued value of our products and services, supporting our NRR
- Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
- Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
- Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
- Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
- In targeted cases, work with the sales and marketing team to build customer references and develop case studies
- Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team
Requirements:
- 3+ years of experience in account management and/or customer success
- Strong verbal and written communication
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Ability to learn fast, shift directions, and work collaboratively on a highly effective team
- Knowledge of Salesforce, business intelligence and project management tools