Field Engineering Business Operations Lead

dbt Labs is a pioneer in analytics engineering, helping data teams transform raw data into actionable insights. The Field Engineering Business Operations Lead will act as a key business partner to the technical field organization, managing operational reports and tools to enhance team productivity and efficiency.

Responsibilities:

• Serve as a business partner to the technical field teams across SA, CSA, and PS teams and assist in daily operational activities
• Define, design, and deliver comprehensive key metrics and operational reports for technical field leadership at all levels from executive leadership to individual contributors
• Manage and oversee Salesforce to track technical engagement, KPIs, and overall team performance
• Analyze and improve pipeline stage conversion rates by aligning technical team activities to key deal milestones, identifying drop-off points, and implementing targeted initiatives to continuously improve conversion through technical stages
• Design and lead core programs to drive improvements in technical team efficiency and productivity
• Define, adopt, and continuously refine the technical sales process in partnership with field and sales leadership, ensuring consistent execution across the technical organization and evolving the process as the business scales
• Manage fiscal year planning activities, including headcount and capacity planning, coverage models, quotas, and operational cadence processes like forecasting and quarterly business reviews (QBRs) in support of technical field leadership
• Act as a key partner to technical leadership across SA, CSA, and PS teams to drive customer growth and consumption
• Identify opportunities for process improvements and implement changes to drive organizational efficiency
• Collaborate with cross-functional teams to align operational goals with business strategies

Requirements:

• Worked asynchronously as part of a fully-remote, distributed team
• Bachelor's degree in Engineering, Business, or a related field
• 3-5 years of experience in operations management, field engineering, or a similar role within a technical organization
• Strong understanding of productivity tools (Salesforce) for managing field operations and tracking key metrics
• Proficiency in data analysis and reporting tools to define and deliver business insights
• Excellent project management and organizational skills with a strong attention to detail
• Ability to work cross-functionally and influence decision-making across teams
• Strong communication skills and the ability to work effectively with leadership at all levels