Senior Managed Product Services Representative

BMO is the Bank of Montreal, and they are seeking a Senior Managed Product Services Representative to support the Investment Operations function. This role involves providing service and support to business stakeholders, executing processes, and ensuring compliance with financial and regulatory controls.

Responsibilities:

• Gathers and formats data into regular and ad-hoc reports, and dashboards
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities
• May function as a problem-solving resource for more junior staff
• Organizes work information to ensure accuracy and completeness
• Executes routine tasks such as service requests, transactions, queries, etc. within relevant service level agreements
• Provides accurate and timely processing of transactions, activities, services, etc. to respond to stakeholder requests in compliance with regulatory and risk controls
• Provides accurate, consistent, and knowledgeable responses to internal/external stakeholder questions and requests
• Follows documented policies and procedures to execute day-to-day transactions, activities, processes and meet all Service Level Agreements (SLAs)
• Checks and reconciles information and documentation to ensure accuracy and completeness
• Analyzes data and information to provide insights and recommendations
• Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required
• Communicates and collaborates with internal and external stakeholders to deliver on business objectives
• Develops and maintains effective relationships with internal and external stakeholders to execute work and fulfill service delivery expectations
• Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations to take appropriate actions and maintain operational integrity
• Collaborates in the development / implementation of new processes/systems and changes / improvements to existing systems and processes
• Supports the development of tools and delivery of training focused on delivering business results
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees
• Analyzes issues and determines next steps
• Broader work or accountabilities may be assigned as needed

Requirements:

• Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience
• Knowledge and experience using relevant systems and technology – Good
• Knowledge and understanding of the business unit's key products and services, processes and controls – Good
• Knowledge of the risk and regulatory requirements of the business – Good
• Prioritization skills – Good
• Customer service skills – Good
• PC skills (MS Word, Excel, PowerPoint) – Good
• Specialized knowledge
• Verbal & written communication skills - Good
• Organization skills - Good
• Collaboration & team skills - Good
• Analytical and problem solving skills - Good