Regional Customer Service Representative
United States
Full Time
5 hours ago
H1B Sponsor
Key skills
ApolloOracleSalesforceCommunication
About this role
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. The Regional Customer Service Representative serves as a trusted point of contact for assigned regional customers, ensuring timely resolution of customer issues and proactive communication to deliver exceptional service and operational efficiency.
Responsibilities:
- Act as primary contact for regional customers, managing orders and ongoing relationship needs
- Own processing customer order issues end-to-end, ensuring timely and accurate resolution
- Ability to make changes or decisions on order priority based on customer requests, while considering ADS interests
- Proactively communicate with customers regarding order delays, changes, or issues
- Collaborate with cross-functional teams to resolve customer concerns effectively
- Maintain accurate records of all customer interactions and adhere to standard operating procedures and Apollo business rules
- Flex to support other customers within the zone as needed based on staffing capacity or business demand
- Perform special projects and other duties as assigned
Requirements:
- Strong customer service skills with excellent written and verbal communication
- Deep understanding of regional customers, products, and business context
- Problem-solving ability to address inquiries and make informed trade-offs
- Adaptability to changing workloads and priorities; ability to work independently and remotely
- Proficiency in systems such as Oracle, Esker, Salesforce
- Collaborative mindset and ability to work effectively across functions
- Willingness to travel occasionally for customer or team engagements (as required)
- Flexibility to work beyond 40 hours per week when business needs are required
- At least one year with Advanced Drainage Systems working within the Order Management team or 2+ years' experience in Customer Service that includes responsibility for external customer interactions