IT Salesforce Developer Consultant

Progressive Insurance is dedicated to helping employees move forward and live fully in their careers. As an IT Salesforce Developer Consultant on the Digital Customer Communications team, you will define the future-state architecture of digital communications and Salesforce Marketing Cloud landscape, focusing on direct customer communications and enhancing customer engagement capabilities.

Responsibilities:

• Define the future‑state architecture of digital communications and Salesforce Marketing Cloud landscape, focused on direct customer communications
• Create roadmaps for digital communications services and guide the evolution of multichannel engagement capabilities
• Establish a personalization‑at‑scale strategy and enhance the out‑of‑the‑box Marketing Cloud functionality
• Design scalable, secure, and measurable customer experiences that drive direct customer engagement
• Collaborate with Business, IT, Business Intelligence, Marketing, and Security and Compliance teams to modernize implementation and integrate connected technologies

Requirements:

• Minimum of 11 years related work experience programming and supporting software applications
• The completion of a technical training program and 8 years related work experience programming and supporting software applications
• Bachelor's Degree or higher in an Information Technology related field of study and 8 years related work experience programming and supporting software applications
• Seven or more years of hands‑on experience with Salesforce Marketing Cloud modules (e.g., Contact Builder, Journey Builder, Automation Studio, Data Extensions, SQL Query Activities) and API integrations at enterprise scale
• Demonstrated experience crafting personalization at scale using event‑driven and batch data flows, segmentation, and orchestration across backend applications, including integrations between SFMC and AWS, for enterprise environments
• Strong SQL, data architecture experience, enterprise architecture skills, with the experience translating business requirements into technical roadmaps and scalable, secure solutions tied to enterprise data warehousing
• Proven experience implementing CI/CD pipelines, API-based integrations, and job orchestration for production-grade deployments, preferably within regulated industries
• Salesforce Marketing Cloud certifications (Consultant, Developer), familiarity with Salesforce Data Cloud, and a solid understanding of the currently published Salesforce architectural vision and product offerings for enterprise implementations