Lead Analyst, Business Operations - Innovations

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Lead Business Operations Analyst for EDPlan Innovations will support EDPlan Health Nursing and Mental Behavioral Health modules, providing Tier 2 support, conducting analysis, and collaborating with various teams to enhance business operations.

Responsibilities:

• Provides Tier 2 support via Zendesk helpdesk
• Collaborate with Client Success Partner and Technical Business Analyst to develop recommendations to solve problems and issues related to business operations
• Communicates with other departments as necessary; implements best practices both internal and external
• Conducts quantitative and qualitative analysis for Health module EHR analytics using Business Objects or other similar tools
• Ability to work with clients and support data integration efforts with the goal of automation
• Presents findings to team members and clients regarding system reporting and functionality
• Performs special projects independently upon request or in support of independent initiatives

Requirements:

• Expertise or ability to independently learn a variety of EDPlan concepts, practices, and procedures
• Relies on experience, judgment, and input from Technical Business Analyst and Lead Client Success Partner to plan and accomplish goals
• Creative problem-solving ability and results-orientation
• Commitment to exceptional client service and ability to lead confidently
• Dedication to accomplishing goals and challenges presented by clients and management
• Ability to interact with various levels of management and clients
• Flexible, self-starter possessing intellectual curiosity
• Ability to move multiple projects forward within a specific timeline and budget while working at a detailed level
• Strong analytical and data analysis skills
• Attention to detail and ability to work with large data sets while ensuring accurate results
• Able to follow, critically evaluate, and improve upon current processes
• Ability to recognize issues and identify solutions
• Excellent oral presentation and written communication skills
• Solid organizational and time management skills
• Demonstrated expertise in all MS Office products and Tableau or other visual analytics software
• Bachelor's degree preferred or additional relevant years' experience required
• 7 + years related experience; Previous supervisory experience; Related public sector experience in the areas of administration, information technology, and finance or business operations