Senior Product Manager, Care Operations

Zócalo Health is a tech-enabled, community-oriented primary care organization serving underserved populations. The Senior Product Manager, Care Operations will own the product roadmap for care operations, driving workflows and collaborating with various teams to enhance care delivery as the company scales.

Responsibilities:

• Own the Care Operations product roadmap end-to-end, including problem identification, prioritization, and delivery
• Own product direction for outreach, intake, authorization, scheduling, and care team tooling
• Define and drive your own roadmap, grounded in real care team needs and aligned with company priorities, rather than executing against a pre-defined backlog
• Partner day-to-day with Engineering, external development partners, and Design to ship, iterate, and improve workflows
• Establish direct feedback loops with care teams, including CHWs, Operations, and Clinical staff
• Define requirements, acceptance criteria, and success metrics for shipped features
• Ensure new tools are adopted, usable, and meaningfully improve how care teams work
• Own stewardship of existing care operations systems, ensuring they are reliable, usable, and not creating unnecessary operational or financial drag
• Partner with Operations, Clinical, and Finance to determine when to improve, tolerate, or sunset existing tools based on real usage and impact
• Own system transition and sunset sequencing for legacy tools within the Care Operations domain, including defining readiness gates and cutover plans

Requirements:

• 5+ years of product management experience or equivalent experience owning complex operational systems
• Experience working on healthcare operations, care coordination, or EHR-adjacent products
• Experience managing system transitions, migrations, or vendor sunsets
• Comfort balancing stewardship of existing systems with forward-looking product development
• Strong ability to operate in ambiguous, early-stage environments
• Demonstrated ownership of outcomes, not just delivery of requirements
• Experience partnering closely with Engineering, Design, and Operations teams
• Excellent communication and stakeholder management skills
• Comfort using AI-enabled tooling to accelerate product development and operational workflows
• Experience with care delivery workflows, value-based care, or Medicaid populations
• Familiarity with Athena or similar EHR systems
• Experience working with external development partners or vendors
• Background in workflow-heavy or operationally complex domains
• Experience operating across multiple product teams, maintaining consistency and standards while teams execute independently