Director, Digital Product Manager, Analytical Services

Thermo Fisher Scientific is a leader in clinical research, leveraging digital innovation and data science to enhance patient outcomes. The Director of Digital Product Management for Analytical Services will be responsible for leading the strategy and execution of digital capabilities that support laboratory operations and customer engagement.

Responsibilities:

• Develop and communicate a compelling product vision and multi-year roadmap aligned with ASD strategic objectives and CRG digital priorities
• Conduct market analysis, voice-of-customer research, and competitive intelligence to identify opportunities for innovation in laboratory digital capabilities
• Align product investments with measurable business value, operational efficiency, and customer impact
• Provide transparency and executive-level reporting on product pipeline, milestones, risks, and outcomes
• Translate complex laboratory, operational, and business requirements into detailed product specifications, features, and user stories
• Partner closely with engineering, UX/UI, lab operations, quality, and scientific stakeholders to ensure precise execution
• Lead agile product development cycles, ensuring clarity of requirements, rapid iteration, and high-quality delivery
• Oversee and coordinate internal and external development partners to ensure timely, scalable delivery of digital capabilities
• Represent ASD product needs within the broader CRG Digital organization and ensure alignment across shared platforms
• Apply deep understanding of laboratory operations, laboratory data flows, and systems such as LIMS, ELNs, and related digital platforms
• Drive integration strategies across internal systems, external platforms, and customer-facing capabilities
• Ensure product design accounts for data integrity, auditability, regulatory standards, and quality system requirements within clinical research environments
• Identify opportunities to modernize and digitize analytical workflows to improve efficiency, traceability, and customer experience
• Collaborate effectively with data scientists and ML engineers; demonstrate fluency in AI/ML concepts (e.g., regression, classification, NLP, predictive modeling) and their application in laboratory and clinical contexts
• Leverage advanced analytics and AI to enhance data interpretation, operational insights, forecasting, and customer value delivery
• Ensure responsible, compliant deployment of AI-driven capabilities within regulated environments
• Champion intuitive, high-impact user experiences across scientific, operational, and customer-facing workflows
• Validate product concepts through structured user research, feedback loops, and analytics-driven insights
• Continuously refine solutions to maximize adoption, usability, and measurable business outcomes
• Collaborate across business leaders, lab operations, quality, regulatory, digital engineering teams, and external partners
• Clearly articulate product vision, tradeoffs, and progress to senior leadership and external stakeholders
• Influence investment decisions through data-driven analysis and compelling strategic narratives
• Manage and strengthen relationships with external development partners and key technology stakeholders
• Lead and mentor product managers and product owners, emphasizing execution excellence, data-driven decision-making, and customer focus
• Foster a culture of innovation, accountability, and cross-functional collaboration

Requirements:

• Bachelor's degree
• Previous product management experience delivering complex digital software solutions, with significant experience in clinical research, laboratory services, life sciences, or other regulated industries that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years' experience)
• 2+ years of people leadership experience managing global or matrixed teams
• Strong business acumen and demonstrated ability to drive digital innovation and measurable growth
• Deep understanding of full product lifecycle management from concept through commercialization
• Experience working within quality systems and regulatory frameworks applicable to clinical research and laboratory environments
• Proven success leading cross-functional teams in large, matrixed organizations
• Exceptional communication, executive storytelling, and stakeholder management skills
• Experience collaborating with external development partners
• Familiarity with agile product management tools (e.g., Jira, Aha!, Azure DevOps)
• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
• Able to work upright and stationary for typical working hours
• Ability to use and learn standard office equipment and technology with proficiency
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
• May require as-needed travel (0-20%)
• Must be legally authorized to work in the United States without sponsorship
• Must be able to pass a comprehensive background check, which includes a drug screening
• Advanced degree in healthcare, life sciences, computer science, business, or related field
• Prior experience with laboratory operations and systems (LIMS, ELN, scientific data platforms)
• Experience applying AI/ML concepts within data-intensive environments