Transcarent is a digital health company that provides integrated health and care solutions. They are seeking a Senior Business Process Analyst to enhance their Care Delivery operating model through process design and analysis, supporting the optimization of clinical and operational workflows.
Responsibilities:
- Analyze, define, and document business requirements on assigned work streams
- Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows
- Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams
- Serve as a systems subject matter expert (SME) and partner with project stakeholders to determine appropriate solutions
- Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions
- Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management
- Formalize and standardize the business analysis process for the Care Delivery team
- Conduct feasibility analysis to determine business and technology benefit of proposed solutions
- Lead user story review meetings with Product and Technology partners as needed
- Develop user acceptance test (UAT) plans to ensure fulfillment of requirements and participate in testing activities
- Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery
- Act as a trusted advisor to Care Delivery leaders on process design and system enablement
- Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment
Requirements:
- Bachelor's degree required
- Minimum of 5 years of experience in business analysis experience
- Minimum of 3 years experience in healthcare and/or insurance setting
- Demonstrated ability to operate in a fast-moving, evolving environment
- Strong analytical, troubleshooting, and problem-solving skills
- Proven ability to manage multiple priorities with strong attention to detail
- Excellent written and verbal communication skills, including the ability to present ideas clearly to diverse audiences
- Experience facilitating workshops, planning sessions, or stakeholder meetings
- Commitment to deadlines with a strong sense of urgency
- Familiarity with virtual care workflows, care coordination, or clinical operations
- CCBA or CBAP certification
- Business Process Solutions experience
- 3+ years experience with Miro, Lucid, or Visio
- 3+ years experience with JIRA and Confluence
- 3+ years experience with SQL, Tableau, Power BI, or Looker
- Experience with EHRs, CRM tools, or care platforms