Sr. Business Process Analyst

Transcarent is a digital health company that provides integrated health and care solutions. They are seeking a Senior Business Process Analyst to enhance their Care Delivery operating model through process design and analysis, supporting the optimization of clinical and operational workflows.

Responsibilities:

• Analyze, define, and document business requirements on assigned work streams
• Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows
• Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams
• Serve as a systems subject matter expert (SME) and partner with project stakeholders to determine appropriate solutions
• Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions
• Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management
• Formalize and standardize the business analysis process for the Care Delivery team
• Conduct feasibility analysis to determine business and technology benefit of proposed solutions
• Lead user story review meetings with Product and Technology partners as needed
• Develop user acceptance test (UAT) plans to ensure fulfillment of requirements and participate in testing activities
• Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery
• Act as a trusted advisor to Care Delivery leaders on process design and system enablement
• Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment

Requirements:

• Bachelor's degree required
• Minimum of 5 years of experience in business analysis experience
• Minimum of 3 years experience in healthcare and/or insurance setting
• Demonstrated ability to operate in a fast-moving, evolving environment
• Strong analytical, troubleshooting, and problem-solving skills
• Proven ability to manage multiple priorities with strong attention to detail
• Excellent written and verbal communication skills, including the ability to present ideas clearly to diverse audiences
• Experience facilitating workshops, planning sessions, or stakeholder meetings
• Commitment to deadlines with a strong sense of urgency
• Familiarity with virtual care workflows, care coordination, or clinical operations
• CCBA or CBAP certification
• Business Process Solutions experience
• 3+ years experience with Miro, Lucid, or Visio
• 3+ years experience with JIRA and Confluence
• 3+ years experience with SQL, Tableau, Power BI, or Looker
• Experience with EHRs, CRM tools, or care platforms