Lead Project / Program Manager

Dynatrace is seeking a highly skilled and experienced Lead Program Manager to join the DynatraceONE Operations team. The role involves managing complex cross-functional programs, driving governance, and delivering impactful organizational changes that align with business objectives.

Responsibilities:

• Orchestrate the post-sales organization’s major initiatives in alignment with overall company objectives
• Develop and implement processes to streamline activities, intake, and execution across the post-sales organization
• Act as end-to-end program lead for key post-sales initiatives to ensure delivery success
• Define clear roles and responsibilities across workstreams and promote an environment of accountability
• Implement change management principles to facilitate smooth transitions throughout the organization
• Foster collaboration among teams including product development, sales, marketing, and IT to ensure seamless execution of transformation initiatives
• Define KPIs and metrics for operational success, continuously monitor progress, and report on the effectiveness of transformation
• Champion a culture of shared ownership, constant transformation, and urgency

Requirements:

• Proven track record in managing complex cross-functional programs
• Driving program governance
• Delivering impactful organizational changes that align with business objectives
• Orchestrate the post-sales organization's major initiatives in alignment with overall company objectives
• Develop and implement processes to streamline activities, intake, and execution across the post-sales organization
• Act as end-to-end program lead for key post-sales initiatives to ensure delivery success
• Define clear roles and responsibilities across workstreams and promote an environment of accountability
• Implement change management principles to facilitate smooth transitions throughout the organization
• Foster collaboration among teams including product development, sales, marketing, and IT to ensure seamless execution of transformation initiatives
• Define KPIs and metrics for operational success, continuously monitor progress, and report on the effectiveness of transformation
• Champion a culture of shared ownership, constant transformation, and urgency
• 8+ years of experience in program management, with a focus on post-sales and/or GTM programs
• Exceptional communication and interpersonal skills, with an aptitude for building relationships at all levels of the organization
• Proven ability to manage multiple projects and deadlines in a fast-paced environment
• In-depth experience with program management tools like Monday or Asana
• Strong leadership skills with the ability to motivate and inspire cross-functional teams
• Strategic thinker with a results-oriented mindset
• Ability to connect the dots across teams, metrics, and initiatives
• Familiarity with Salesforce