Mission Success Lead

Swarm Aero is redefining air power, building the largest swarming UAV and most versatile swarming aircraft network in the world. The Mission Success Lead builds strong relationships with customers and ensures the delivery of complex work that exceeds customer expectations.

Responsibilities:

• Radical responsibility and ownership: You will own and drive a key relationship from day one. Every day you will find ways to build trust with this customer, strengthen our reputation with them, and bring the company’s full capabilities to bear to solve their problems
• Customer obsession: You will become the person on our team who most deeply understands this customer by listening for what they need, identifying pain points, and proactively devising solutions. In this role you will grok customer challenges and missions from first principles, side-by-side with them. Communicate what the customer needs to your colleagues and ensure we together deliver the highest quality service
• Technical curiosity: Become an expert in Swarm’s proprietary technologies and a super user capable of demonstrating their full capabilities
• Be there for the customer. Make trips, as needed, to demo capabilities and engage with customers and other project stakeholders