Project Manager (Professional Services)

symplr is seeking a Project Manager to provide leadership for the successful execution of implementation projects and add-on services. This client-facing role requires strong customer relationship skills and involves overseeing a portfolio of small to medium complexity projects, ensuring they meet customer commitments and are delivered successfully.

Responsibilities:

• Ownership of delivery of assigned projects from initiation through to the completion of the project
• Primarily responsible for: project planning, status meetings, issue and risk tracking, resource coordination, ensuring project team meets customer commitments, ensuring the project is delivered within scope and budget
• Holds regular meetings with Customer project team to: review status, issues and risks, conduct ongoing planning/project plan updates, and hold customers accountable for deliverables
• Facilitates technical explanations and discussions with project and customer
• Serves as the primary escalation point for the project resources
• Works with the project team to resolve issues and risks in a timely manner
• Ensures compliance with symplr’s project governance model and implementation methodology

Requirements:

• 5+ years of project management experience or an equivalent combination of education and relevant experience, minimum 2 years in a customer-facing role
• Experience in a fast paced, customer facing role
• Proficient with MS Windows and MS Office tools, with primary emphasis on Excel and Word
• C-Suite project stakeholder/executive relationship management experience
• Experience managing project portfolios
• Demonstrated experience managing multiple projects for multiple customers concurrently, with excellent time management, the ability to multi task in a fast paced environment, and strong organizational habits
• Customer relationship, communication, and teamwork-oriented skills, including excellent customer service orientation; effective written and verbal communication; sound judgment; analytical thinking; and creative problem solving
• Ability to motivate and manage in a matrix environment, including project resource relationship/issue management and the ability to work independently and as part of a team
• Effective escalation and risk communication and management, including strategic escalation across project portfolios
• Project level budget management experience
• Meticulous attention to detail; knowledge of project management principles; and proficiency in SDLC methodologies
• Healthcare experienced preferred
• API and integrations knowledge and implementation experience preferred
• PMP preferred