Associate Customer Success Manager, West

Expel is a company focused on customer satisfaction in the security technology sector. They are seeking an Associate Customer Success Manager to build relationships with customers, understand their security goals, and ensure they receive the support they need. This role involves active listening, coordination across teams, and operational diligence to meet customer expectations.

Responsibilities:

• Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
• Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow
• Be operationally diligent as we consistently meet every expectation we set, on time
• Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face
• Poke fun at our executives for their foibles, so they don’t fall victim to hubris

Requirements:

• An unyielding desire to delight customers and inspire change
• Flexibility and an openness to new challenges because, hey, startup life
• Concise verbal and written communication skills for technical audiences
• Ability to prioritize the needs of multiple customers while managing expectations
• Knowledge of the various types of security technology
• Creativity to challenge the status quo and help find new solutions to new problems
• Ability to accurately self-assess and drive continuous improvement
• Familiarity with data analysis tools like Excel or equivalent and basic analysis techniques
• Understanding of and ability to articulate security controls for common platforms and devices
• 3+ years of relevant professional experience
• Must be able to travel up to 20%