Take full accountability for customer health, retention, and advocacy
Act as an evangelist for Zendesk’s AI and automation suite
Build deep, consultative partnerships
Use your business acumen to spot "whitespace" opportunities
Leverage tools like Gainsight to interpret health metrics, forecast risks, and proactively uncover trends

5+ years of professional experience in Customer Success or Customer Experience (CX)
Experience in GTM roles within enterprise technology/SaaS (e.g., CSM, Professional Services, Technical Account Management, or Solutions Engineering)
Bachelor’s degree in Business, Engineering, Computer Science, or a related field
Direct experience driving adoption of cloud-based or AI-powered solutions
Skilled in using CS tools (e.g., Gainsight) and performing quantitative analysis

Customer Success Manager

Key skills