Office - Customer Service Representative US

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, connecting vehicle sellers with buyers worldwide. The Remote Customer Service Representative (CSR) provides exceptional customer service, assists with vehicle releases, and may expand to include chat and email support, ensuring a unique customer service experience.

Responsibilities:

• The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart
• The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences
• Understanding client needs and offering solutions and support
• Position may expand to include Chat and Email Customer Support
• Answer and place calls in a professional manner
• Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls)
• Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs
• Other duties as assigned

Requirements:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Occasional overtime as needed
• Bilingual skills a plus