Program Manager - Digital Health Services

Health-E Commerce is expanding its service offerings in digital health, and they are seeking a Program Manager to coordinate cross-functional workstreams and manage external partnerships. The role involves ensuring operational alignment and successful execution of initiatives while maintaining strong relationships with partners.

Responsibilities:

• Build and maintain detailed project plans, timelines, and dependency tracking across multiple initiatives including but not limited to new partner launches and operation initiatives
• Track milestones, manage dependencies, surface risks early, and drive follow-up to keep workstreams on schedule
• Ensure deliverables are clearly defined, documented, and completed on time
• Own day-to-day management of a defined book of business across telehealth affiliates and vendor partners
• Serve as the primary operational point of contact for existing and new partners
• Monitor performance, resolve issues, and drive continuous improvement
• Ensure partner deliverables and SLAs are met
• Support launch preparation by ensuring documentation, workflows, SOPs, and internal communications are complete
• Partner with Customer Support and Marketing to validate readiness and customer-facing experiences
• Help ensure smooth handoffs from build to launch to steady-state operations
• Coordinate day-to-day execution across Product, Engineering, Marketing, Data, Customer Support, Legal, and Compliance
• Facilitate working group meetings, document decisions, and ensure action items are followed through
• Act as the central point of coordination across teams to reduce friction and confusion
• Provide regular status updates to leadership on progress, risks, and dependencies
• Maintain clear documentation and shared workspaces to ensure transparency across teams

Requirements:

• Minimum 5–8+ years of experience in program management, operations, partnership management, or similar roles
• Experience managing external vendors or service partners
• Strong organizational skills and ability to manage multiple parallel workstreams
• Clear communicator with strong follow-through
• Comfortable operating in fast-moving, evolving environments
• Background in digital health, telehealth, or HealthTech is strongly preferred
• Experience in digital health, telehealth, or HealthTech strongly preferred
• Familiarity with project management tools such as Asana, Monday, Jira, or similar