Product Manager, Logistics Management Information System

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science to vulnerable communities. The Product Manager will lead the development and implementation of electronic systems for PIH’s operations, overseeing a team to enhance the efficiency of global operations.

Responsibilities:

• Act as product manager for PIH’s supply chain electronic system, OpenBoxes, leading a team of 8 developers and QAs to deliver updates and new features
• Act as the primary business analyst for OpenBoxes, including designing new features and improvements, leading ticket specification and estimation, and coaching other team members in ticket creation
• Lead the annual roadmap development process for OpenBoxes
• Work with support and implementation team members to triage bugs and emerging requests and plan them into the development cycle
• Manage integrations between OpenBoxes and other software required for PIH’s work
• For each quarterly release, develop and implement a plan for new feature adoption
• Track feature adoption metrics and share key learnings with the larger team
• Maintain ongoing relationships with PIH country teams, including coaching and providing support to specific teams as assigned
• Support other team members with implementation and optimization projects as needed
• Maintain connections in the digital health and open-source communities by attending conferences and contributing to joint initiatives
• Build and maintain connections with OpenBoxes community members
• Support the Director in pursuing funding opportunities for OpenBoxes and delivering grant-funded commitments on time and with quality

Requirements:

• 6-8 years of combined experience and education in product management, supply chain, or healthcare operations
• 2-3 years experience as a product manager or business analyst
• Strong end-to-end delivery skills (i.e., ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement work stream)
• Experience with Agile/Scrum methodologies
• Roadmap development and prioritization
• User discovery and business process mapping
• Ability to translate complex technical concepts for stakeholders with no technical background
• Working proficiency in English required
• Experience working on health technology in a developing country
• Data analytics skills (advanced Excel, basic SQL or BI software)
• Experience coaching or leading trainings for low digital literacy users
• Proficiency in French preferred