Remote Pharmacy Customer Service Representative ( SC)

Qualfon is focused on delivering engaging interactions and positive experiences. They are seeking Customer Service Representatives to assist customers, pharmacies, and doctor offices regarding patient pharmacy benefits through inbound calls.

Responsibilities:

• Answer incoming calls and assist customers, pharmacies, and doctor offices
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Requirements:

• Must live in the State of South Carolina
• At least 1 year of work at home experience required
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• Excellent verbal, written, and listening skills
• Professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savvy and can resolve minor technical issues with minimal assistance
• Basic math skills required
• Ability to problem solve
• At least 18 years of age or older
• High School Diploma or GED
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Hot Spot
• Wired provider- No mobile broadband connections allowed
• Upload speed of 25 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• Must have available cell phone or tablet with minimum system requirements of Android 8.0 and later or iOS14 or later and must install the Microsoft Authenticator (MFA) Application required by Qualfon IT
• At least 1 year of Call Center experience preferred