Microsoft Teams Engineer / Collaboration & Voice Specialist

Axiom Global Technologies is seeking an experienced Microsoft Teams Engineer / Collaboration Specialist with expertise in Microsoft Teams Phone and enterprise collaboration solutions. This role involves designing, deploying, and supporting Microsoft Teams-based communication platforms to enhance collaboration and improve user experience across enterprise environments.

Responsibilities:

• Design, deploy, and support Microsoft Teams collaboration solutions across enterprise environments
• Implement and manage Microsoft Teams Phone, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integration
• Configure and support Session Border Controllers (SBCs) and telephony infrastructure
• Provide guidance on Teams core capabilities, including chat, channels, meetings, file sharing, and collaboration workflows
• Deploy and manage Microsoft Teams Rooms (MTR) across conference room environments
• Support Android and Windows-based Teams Rooms deployments
• Ensure optimal device configuration, performance, and user experience
• Conduct network readiness assessments for Microsoft Teams voice and video workloads
• Troubleshoot call quality and connectivity issues using dashboards, telemetry, and diagnostic tools
• Work with networking teams to ensure proper firewall configuration, QoS, and media flow optimization
• Collaborate with customers to understand business communication requirements and design scalable Teams-based solutions
• Deliver technical workshops, demonstrations, and training sessions on Teams Phone, Teams Rooms, and collaboration best practices
• Assist customers with Microsoft 365 licensing, configuration, and customization related to Teams services
• Develop and maintain technical documentation, deployment guides, and troubleshooting procedures
• Create reusable deployment templates and best practice frameworks for internal and customer use

Requirements:

• Minimum 5 years of experience in customer-facing roles such as Unified Communications, IT Consulting, or Systems Architecture
• Hands-on experience with Microsoft Teams Phone, including Direct Routing, SBCs, and enterprise telephony infrastructure
• Experience deploying and managing Microsoft Teams Rooms (MTR) in enterprise environments
• Strong understanding of network requirements for Teams media traffic, including firewalls, IP routing, and QoS
• Deep knowledge of Microsoft Teams collaboration features, including chat, channels, meetings, and administration
• Experience working with Microsoft 365 services and collaboration platforms
• Experience troubleshooting Teams devices, call quality, and voice connectivity issues
• Strong analytical, troubleshooting, and organizational skills
• High School Diploma or GED required
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Collaboration Communications Systems Engineer Associate
• Certification through the Microsoft Teams Device Certification Program for Teams Rooms devices