Business Analyst – Partner Producer Experience

Hagerty is the world's largest insurer of collectible and enthusiast vehicles, dedicated to enhancing the experience for car enthusiasts. In the role of Business Analyst focused on the Partner Producer Experience, you will shape the interaction of external Partner Brokers and Agencies with Hagerty systems, overseeing the end-to-end producer journey and ensuring a seamless experience for quoting and policy management.

Responsibilities:

• Own and drive business requirement definition for the Partner Producer Experience, with an initial focus on Duck Creek Producer and planned expansion into Agent Business Center capabilities
• Partner closely with the Director of Agency Systems Implementation to understand business objectives, scope, priorities, and success criteria
• Serve as the primary experience steward for Partner Brokers and Agencies from login through application submission, policy issuance, and in-force policy servicing
• Elicit, analyze, and document business requirements supporting: Partner authentication and entry points through Agent Business Center, Quoting and pricing workflows, Application submission and straight-through processing (STP) outcomes, Policy issuance following successful STP evaluation, In-force policy management and servicing (endorsements, cancellations, reinstatements, and document delivery)
• Apply prior P&C agency experience to ensure requirements reflect real-world agency workflows, operational constraints, and partner expectations
• Collaborate with cross-functional teams—including Policy, Rating, Billing, Distribution Management, Compliance, Operations, and IT—to understand dependencies and ensure a cohesive end-to-end experience
• Identify and navigate cross-system tradeoffs to protect the integrity of the Partner Producer Experience, escalating risks and decision points as appropriate
• Work closely with System Analysts and technical teams to ensure business intent is clearly understood and accurately translated into functional and technical artifacts
• Support agile delivery teams by participating in backlog refinement, sprint planning, and ongoing clarification of requirements
• Lead and coordinate user acceptance testing (UAT) activities, including: UAT planning and coordination, Partnering with subject matter experts and business testers, Validating outcomes against documented requirements and business objectives
• Maintain clear and current documentation of business requirements, business rules, assumptions, and key decisions across the Producer experience
• Assist with analysis and documentation to support investigation of production issues or escalated partner inquiries
• Ensure Producer-related capabilities align with regulatory requirements, internal standards, and partner expectations

Requirements:

• Prior property and casualty (P&C) agency experience is required, including hands-on familiarity with quoting, application submission, policy issuance, and policy servicing workflows
• Strong understanding of insurance distribution models and the needs of external broker and agency partners
• Experience supporting digital platforms or systems used by external partners or customers
• Experience contributing to large-scale system implementations or platform modernization initiatives
• Significant experience supporting or coordinating user acceptance testing (UAT)
• Experience creating process flows, journey maps, or experience diagrams using tools such as Lucid, Visio, or similar
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment
• Demonstrated ability to take ownership, exercise judgment, and grow into increasing responsibility over time
• Proven experience in a Business Analyst or similar role is preferred
• Familiarity with Duck Creek platforms—especially Duck Creek Producer—is desired but not required
• Experience working in agile or iterative delivery environments; familiarity with Azure DevOps (ADO) or similar tools preferred