Regional Referral Network Manager for Caribbean Markets

JIPA Network serves as a premier platform for fostering dialogue and innovation in healthcare among patients, providers, and payors. The Regional Referral Network Manager for Caribbean Markets is responsible for building and leading a team of local sales contractors to drive patient acquisition and relationship development within the healthcare ecosystem.

Responsibilities:

• Recruit, onboard, and manage a network of local sales contractors in each Caribbean market
• Set clear expectations for daily, weekly, and monthly sales activities (calls, emails, meetings, events, conferences, outreach campaigns)
• Establish and monitor individual and team performance metrics tied to:
• Contacts created
• Active relationships
• Campaign participation
• Qualified leads
• Conversions and patient intakes
• Conduct regular 1:1 check-ins, team huddles, and performance reviews
• Create a culture of ownership, professionalism, and results
• Drive patient leads through strategic relationships with:
• Healthcare providers (clinics, hospitals, physicians)
• Payors and insurers
• Social workers and case managers
• Employers, NGOs, community groups, and other referral sources
• Support contractors in developing long-term, trust-based referral partnerships
• Ensure consistent follow-up, relationship documentation, and opportunity tracking in CRM
• Identify high-value referral channels and replicate best practices across markets
• Own the CRM system as the backbone of sales accountability and visibility
• Ensure:
• Accurate data entry
• Consistent pipeline management
• Proper tagging of referral sources and campaigns
• Build dashboards and reporting to track:
• Activity vs. outcomes
• Lead velocity and conversion rates
• Territory and contractor performance
• Coach contractors on meaningful use of time, prioritization, and pipeline hygiene
• Develop and deliver ongoing training on:
• Sales messaging and value proposition
• Referral conversations and relationship selling
• Objection handling and follow-up discipline
• CRM usage and sales tools
• Provide hands-on support to help contractors:
• Prepare for meetings and conferences
• Improve outreach scripts and follow-ups
• Close referral loops effectively
• Identify skill gaps and proactively address them
• Design and maintain sales rituals that drive consistency and momentum, such as:
• Weekly planning and goal-setting sessions
• Daily or weekly activity check-ins
• Pipeline reviews
• Monthly retrospectives and wins reviews
• Reinforce habits that support:
• Focus
• Accountability
• Continuous improvement
• Ensure rituals are practical, motivating, and culturally appropriate across markets
• Collaborate with marketing to support localized content creation, including:
• Social media posts
• Short videos or testimonials
• Event and conference highlights
• Guide contractors on how to:
• Capture field insights and stories
• Identify content opportunities from real-world interactions
• Align messaging with brand and compliance standards
• Ensure sales and marketing efforts reinforce each other

Requirements:

• 5+ years of experience in: Sales leadership, business development, or growth roles
• 5+ years of experience in: Managing distributed or contractor-based sales teams
• 5+ years of experience in: Healthcare referral management
• Proven success in relationship-driven or referral-based sales models
• Strong CRM proficiency (e.g., Salesforce, HubSpot, Zoho, or similar)
• Experience setting and enforcing activity metrics and sales KPIs
• Comfortable operating across multiple countries and cultures
• Excellent coaching, communication, and organizational skills
• Experience in healthcare, health services, insurance, or social services
• Familiarity with Caribbean markets or emerging markets
• Experience working with NGOs, hospitals, or public-private stakeholders
• Background in sales operations or performance management