AI Deployment Manager - US Remote

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. The AI Deployment Manager role focuses on delivering high-impact enablement and adoption services across OpenAI’s product suite, helping customers effectively use AI capabilities to drive measurable business value.

Responsibilities:

• Own the technical enablement of OpenAI products, including ChatGPT Enterprise, Codex, Agents, and API capabilities, helping define effective enablement patterns that support adoption across customer segments
• Lead customer training and enablement across the full customer lifecycle, from initial onboarding through expansion, optimization, and long-term adoption
• Design and deliver high-impact training engagements, including onboarding sessions, advanced capability trainings, executive briefings, hackathons, and hands-on workshops for audiences ranging from senior leaders to working teams
• Drive customer activation, sustained usage, and measurable business value through structured enablement and deployment programs designed for durable adoption at scale
• Partner closely with Sales, AI Success Engineers, Solutions Engineering, and Product teams to ensure seamless handoff from pre- to post-sale and consistent customer experience
• Develop and refine reusable training assets, playbooks, and best practices based on patterns observed across customers and regions
• Gather customer feedback from training and enablement engagements, synthesize themes across accounts, and relay insights to internal stakeholders to inform product and program improvements