Staff Product Designer, Growth (USA Only - 100% Remote)

Close is a CRM company focused on helping SMBs succeed and scale with communication-first sales software. As a Staff Product Designer on Growth, you'll design experiences that enhance the customer journey, partnering with various teams to create industry-leading solutions that leverage AI.

Responsibilities:

• Partner with cross-functional teams to identify and design for high-impact opportunities across the customer journey
• Lead UX strategy and design for growth initiatives – including onboarding flows, A/B tests, pricing and packaging experiments, and retention touchpoints
• Create AI-powered experiences that reduce friction and accelerate time-to-value
• Translate insights from research and data into clear hypotheses, prototypes, and design recommendations
• Move quickly from concept to production-ready designs, shipping multiple iterations per week
• Ensure cohesive, customer-centered experiences
• Champion user needs while balancing business objectives and technical constraints
• Maintain exceptional attention to detail and pixel-perfect execution while working at speed
• Rapidly prototype new concepts – show don't tell
• Drive consensus across stakeholders and present work confidently to senior leadership

Requirements:

• 7-10 years experience in product design, UX strategy, or experience design
• Proven experience working on a Product Growth team, ideally in B2B SaaS with deep familiarity with growth methods including A/B testing, funnel optimization, experimentation frameworks, retention design, and monetization flows
• A portfolio demonstrating exceptional craft with obsessive attention to detail and measurable impact on growth metrics
• Strong Figma skills and experience with design systems
• Very strong UX skills and ability to synthesize user feedback into meaningful insights
• Strong ideation and prototyping abilities – you make ideas tangible quickly
• The ability to create sophisticated, scalable solutions across platforms
• Deep understanding of human-centered design principles
• Comfort designing with data – understanding metrics like conversion rates, activation rates, time-to-value, and retention
• Excellent systems thinker – able to connect product strategy, customer insight, and design execution
• Strong communication and storytelling skills to articulate tradeoffs between design decisions, metrics, and business outcomes
• The ability to work with vague direction and moving ideas forward through design methods
• Experience working remotely with a high level of autonomy
• Experience designing AI features or working with AI-powered product experiences
• Experience designing product-led growth (PLG) experiences
• Experience with experimentation platforms and interpreting A/B test results
• Background in data-driven product experiences and milestone design
• Strong aptitude for content design and copywriting