Specialty Services Center Manager II

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: https://bit.ly/WeArePPPSW.
Care. No Matter What.
As a Specialty Services Health Center Manager III you will have the opportunity to manage and oversee the provision and delivery of all reproductive healthcare services including medication abortion, in-clinic abortion, and other Specialty Services for the First Avenue Health Center in San Diego, CA . 
This position will ensure efficient center operations, staff engagement, and optimal patient experience in a family planning setting as prescribed by the Agency's protocols, policies, and procedures. Actively contributing to support agency changes and initiatives, including upholding standardized systems across health centers, while maintaining compliance with agency standard practices. This role will supervise, build and maintain a team of licensed and non-licensed staff, including regular coaching and development of employees and future organizational leaders.
It's a unique role that will manage staff performance under the Just Culture paradigm and create a psychologically safe team environment rooted in diversity, equity, and inclusion. PPPSW's Specialty Services Health Center Managers manage a health center that run on an average of 3-5 Family Planning shifts per day and 3+ Specialty shifts per week, as determined by the scheduling office. 
The ideal candidate will have passion for serving the community and skilled in progressive leadership to build an inclusive team with a desire to coach and uplift others. We value leaders who are able to have tough conversations, validate inefficiencies and advocate for a better workflow. If you are driven by our mission and committed to quality healthcare for the community of San Diego and beyond, apply now!

In this role, you’ll get to:

• Staff Engagement and Development:


• Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to client’s needs, user friendly and cost-effective.
• Collaborate and ensure successful communication with health center staff members regarding policy and protocols, staff development needs, and conduct team meetings on a regular basis in conjunction with clinical leadership.
• Hire for all center positions, trains, retains, terminates (if necessary), and evaluates all staff in cooperation with the People and Culture Department.
• Ability to embrace, manage diversity and build and maintain successful teams.
• Holds Health Center staff accountable to creating an inclusive workplace through coaching and counselling that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflict.
• Center Manager treats everyone in a manner that demonstrates fairness and consistency.
• Recognizes when staff engagement is low and takes corrective action.
• Holds regular coaching conversations with employees


• Patient Experience and Diversity, Equity, and Inclusion:


• Holds health center staff accountable to clinical quality standards and service standards- supports and directs involvement with clinical quality reviews, enforces service standards, creates systems to address patient experience feedback, regularly reviews and implements improvement efforts in response to Patient Experience data and reports.
• Effectively interact with patients and colleagues and develops positive relationships.
• Comply with PPPSWs Code of Conduct and maintain the highest level of professional and ethical standards and to act in compliance with both the letter and spirit of all applicable laws and regulations.
• Lead inclusively by making active, intentional, and ongoing efforts to promote full participation and sense of belonging of every employee, patient, and strategic partner.
• Ensure equitable access to quality care and health center services for patients.
• Actively participate in DEI learning and awareness- coach and role model for team.



• Organizational and Health Center Effectiveness:


• Responsible for financial management and revenue cycle goals for the health center.
• Lead health center efforts to achieve established goals for productivity and quality metrics.
• Partner with the Health Center leadership at the clinic site to share in operational leadership decisions to ensure the provision of high-quality client care.
• Promote a clinical team environment in which high quality care is provided in a manner that is efficient, responsive to business needs, user friendly and cost-effective.
• Contribute to and enforce service standardization efforts.
• Oversee appropriate scheduling of patient visits and smooth, efficient clinic flow to maintain financial integrity and stability of the clinic operation.
• Develop and implement an annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions to reach clinic specific metrics.
• Responsible for financial management for the health center.
• Supervise inventory, ordering, and control of all medication, supplies and equipment needed to deliver medical services.
• Participate as a member of the Center Operations Leadership Team, attend regular meetings, and support and contribute to PPPSW programs, projects, and agency initiatives as requested.
• Conduct community outreach, networking, and education as well as internal and external marketing to attract and retain clients and to establish PPPSW as a long-term referral source.
• Makes business decisions that promote equity and prioritize the need of the community.


• Quality and Compliance:


• Ensure compliance with all federal, state and local regulations related to the operations of the health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal.
• · Support risk and quality management by proactively communicating identified risks to minimize risk when possible.
• Ensure compliance to HIPAA and Agency confidentiality policies in dealing with clients and staff.
• Implement and ensure compliance to all Risk Management and Quality Assurance practices as outlined by the Integrated Quality and Risk Management Program.
• ·In support of PPPSW’s Just Culture Philosophy, identify and report errors, near misses, and employee, patient, and customer safety concerns in a timely manner.  
• ·Support the provision of medical service delivery in partnership with Clinical Leadership.
• Remain current on all FDA approved contraception (including emergency contraception), pregnancy options counselling (including surgical and medication abortion, adoption, and prenatal), STI’s (including HIV), comprehensive sexuality healthcare including lesbian, gay, bisexual, transgender and questioning, patients, community resources, PPPSW medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.
• Ensure a safe work environment.


• Specialty Skill Functions:


• Prioritize ensuring adequate access to Specialty Care and Abortions are available in health center.
• Prioritize participation in Specialty Services Standardization meetings and efforts- collaborate with team, abortion providers, and be a change agent in the health centers.
• Communicate promptly about inventory shortages necessary for Specially Care services.
• Build relationships and maintain solid communication with MDs.
• Collaborate with Medical Services around the training plans and quality of the RN program.
• Ensure regular emergency drills are scheduled and complete.
• Maintain close contact with RN workflow to support staff, training, and productivity.
• Partner with Specialty Services Lead Clinician on RN training plan and conversations.
• Collaborate with PPPSW Security and Operations Director on protestor activity impacting the center or the patient experience.

What We're Looking For (Minimum Qualifications):

• Education Requirements:
• Bachelor's Degree or equivalent experience (4 years in a leadership position in a healthcare setting) required


• In addition to the education requirements above, you must also have:
• 4+ years of supervisory experience in a healthcare or medical setting with more than 6 direct reports


• Additional Requirements:
• CPR - Cardiac Pulmonary Resuscitation or willing to obtain certification(s) within 60 days of employment.

Preferred Qualifications:

• Master's Degree

Job Type: Full-time, Full BenefitsLocation: San Diego, CA

We are the power of Planned Parenthood.
We are Planned Parenthood of the Pacific Southwest, one of the largest and most prominent affiliates of the most iconic health care organization in the world. We are recognized for the wide array of services we provide and the outstanding education we deliver.
We are a prominent and powerful team of health experts who work relentlessly to help our communities sustain their health and well-being. We adhere to the highest standards and protocols as we collaborate and care for people, without judgment.
100 years of advocating for our mission has secured our advancement, our future and our passion for practicing health care.
We are a team you can have fun with and a powerful movement you can be part of. Together we’ll take pride in shaping the future of sexual health and reproductive rights.
For those who feel that purpose is critical to their work, this is a gift.
In This Together.
Planned Parenthood of the Pacific Southwest is an Equal Opportunity Employer.Please visit our careers page for more information: www.pppswcareers.org