Operations Manager – Attractions

The Operations Manager – Attractions is responsible for overseeing the daily operations of the Adventuredome Theme Park, ensuring a safe, efficient, and guest-focused environment for both visitors and team members. This leadership role provides direction to Shift Managers, Coordinators, and front-line team members while coordinating with internal departments and external partners to support park operations.
This position plays a critical role in maintaining operational excellence through oversight of admissions and ticketing systems, cash control processes, safety compliance, staffing, and training programs. The Operations Manager ensures all attractions, arcades, and admissions operations function smoothly while upholding Circus Circus service standards and delivering memorable guest experiences.

All duties are to be performed in accordance with federal, state, and local regulations as well as company policies, procedures, and service standards.

Principal Duties and Responsibilities:

• Provide leadership, direction, and operational guidance to Shift Managers and Relief Shift Managers to support daily Adventuredome operations.
• Hire, train, schedule, and develop team members across Attractions, Arcades, Admissions, and Guest Services.
• Oversee certification and operational readiness of team members across 18 rides and attractions, two arcades, and admissions ticketing operations.
• Implement company policies and procedures while managing progressive discipline and employee performance management.
• Manage the Suspension Pending Investigation (SPI) process and participate in Due Process meetings as required.
• Partner with Park Engineering, Group Sales, and other internal departments to support operational planning and event execution.
• Oversee the Admissions cash control program, including audits, policy development, compliance monitoring, and staff training.
• Manage operational oversight of ticketed special events, including large-scale seasonal events such as Fright Dome.
• Maintain and enhance the department’s Standard Operating Procedure (SOP) program, ensuring procedures reflect current operational and safety requirements.
• Develop training materials for Attraction Coordinators and oversee the Train-the-Trainer program to ensure consistent operational training standards.
• Maintain, update, troubleshoot, and support the Point-of-Sale (POS) and web-based ticketing systems, including related hardware.
• Conduct cash handling reviews and camera audits to ensure compliance with financial and operational standards.
• Maintain employee records including attendance tracking, disciplinary documentation, and performance records.
• Monitor staffing levels and review timecards to ensure appropriate coverage while maintaining department budgets.
• Respond to and resolve guest complaints, concerns, and service recovery situations with professionalism and urgency.
• Ensure all ride operations, safety procedures, and operational policies are followed at all times.
• Oversee the operational execution of special events and park-related programming, including event parking operations when applicable.
• Develop operational improvements, best practices, and process enhancements to support efficiency and guest satisfaction.
• Create and maintain operational documentation including training manuals, process guides, checklists, and instructional materials.
• Provide coaching, mentorship, and leadership development to team members to promote growth and succession planning.
• Foster a work environment that promotes teamwork, recognition, accountability, and service excellence aligned with Circus Circus culture.
• Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES: Estimated numbers

• Attractions, Arcade, and Ticketing Attendants – 225
• Attractions Coordinators – 10
• Operations Base Clerks – 6
• Birthday & Group Event Staff – 10
• Arcade Technicians – 3

EDUCATION and/or EXPERIENCE

• At least five (5) years of experience in operations/leadership role
• High school diploma or equivalent

Preferred:

• Experience in amusement park or attraction operations
• Experience in large resort or hospitality environments

KNOWLEDGE/SKILLS/ABILITIES:

• Strong leadership and team development skills.
• Excellent guest service and interpersonal communication abilities.
• Ability to communicate effectively in English in both written and verbal formats.
• Ability to work collaboratively with multiple departments and leadership teams
• Strong organizational and operational planning skills.
• Ability to analyze operational challenges and implement effective solutions.
• Strong problem-solving and critical thinking capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard office equipment and operational systems including POS and ticketing systems.
• Ability to maintain professionalism when handling guest concerns or operational incidents.
• Ability to work flexible hours

Physical Requirements

• Ability to stand, walk, and move throughout the theme park for extended periods.
• Ability to climb stairs and navigate ride platforms and operational areas as needed.
• Normal vision and hearing range required.
• Ability to work flexible hours including evenings, weekends, and holidays based on operational needs.