Customer Service Representative II

Description

Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join us in Phoenix area! As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve.

You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Starting pay is $22 - $32/DOE per hour plus benefits. Open until filled. This is an in office postion.

Who is Bron Tapes?

• Bron Tapes is the premier producer, distributor, and converter of pressure sensitive tapes, adhesives, and innovative solutions in North America.
• We pledge to provide our customers with exceptional service and quality products at competitive prices.
• We were founded in Denver, CO in 1977 and are proud to celebrate 45 years of success!
• We have 10 locations across the country and are growing!

Job Summary:

As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.

Essential Duties & Responsibilities:

• Order entry and management; Ability to interact and effectively manage various types of customer portals for order management
• Inventory management; efficiently locate available inventory, including similar sizes or colors if exact matches are unavailable. Communicate inventory issues to appropriate personnel
• Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
• Communicating with customers via phone and email in a professional manner
• Maintaining close and effective communication with co-workers in sales, office, and warehouse
• Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
• Support local and company-wide sales goals
• Basic understanding of the estimating process to build quotes based on provided information; Demonstrate understanding of Bron products and suggest and quote products based on customer needs/order history.
• Resource for teammates on CSR databases
• Assess/qualify new leads for sales representative engagement adhering to process
• Effectively handle release-upon-request blankets, dock date blankets, and stocking agreements, to ensure accurate processing.
• Ensure accurate and up-to-date information by identifying and addressing any inconsistencies with the appropriate departments.
• Other duties as assigned

Requirements

Qualifications, Knowledge, & Skills:

• Minimum 3 years’ experience in customer service
• Thrive in fast paced office with ability to multi-task
• Strong basic math skills for conversion of different units of measure, both metric and imperial
• Proficient with Microsoft 356; intermediate skills in Excel
• Great communication skills, written and verbal
• Superior attention to detail and organizational skills
• Experience with NetSuite required
• Experience with HubSpot desired
• Ability to independently prioritize and manage workload effectively
• High School Diploma or GED/Equivalent is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits:

Bron Tapes offers a full benefits package after 30 days of employment.

• 401k with match (after 60 says of employment)
• Medical – United Healthcare
• Dental – United Healthcare
• Vision – United Healthcare
• Flexible Spending Accounts
• Short- and Long-Term Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
• ID Theft Protection
• Paid Vacation and Sick Time

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skilled required.

Bron Tapes, Inc (including all subsidiaries: Bron Converting, Inc., Bron Aerotech, Inc., and Bron Holding, Inc.) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualitied persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources.

Bron Tapes is an E-Verify employer.