Service Sales Manager - Western Canada

The Service Sales Manager leads the growth and development of Modern Niagara’s service and maintenance business. Operating as a selling leader, this role is responsible for both driving service sales directly and building a scalable service sales function focused on recurring revenue and long-term client partnerships.

Success in this role means expanding lifecycle service offerings, strengthening customer retention, and positioning Modern Niagara as a trusted partner for building performance, reliability, and operational outcomes.

Why This Role Matters to Modern Niagara

The Service Sales Manager plays a critical role in supporting Modern Niagara’s evolution toward lifecycle service delivery. By expanding recurring service revenue and building lasting client partnerships, this role helps create predictable business growth while strengthening our long-term presence with clients.

Their leadership will help connect projects, service, and operations to deliver greater value to customers throughout the full lifecycle of their buildings.

Key Impact / Purpose

• Grow recurring service and maintenance revenue through strategic client engagement and lifecycle service solutions.
• Build and lead a high-performing service sales team aligned with regional and organizational growth goals.
• Strengthen long-term client relationships by positioning service as a proactive, performance-driven partnership.
• Support the development of scalable sales processes, contract models, and service offerings that enable sustainable growth.

Duties and Responsibilities

• Lead the growth of service and maintenance revenue through direct client engagement and opportunity development.
• Identify, pursue, and secure long-term service agreements and strategic maintenance partnerships.
• Develop and execute market strategies to expand recurring revenue across both existing and new clients.
• Position Modern Niagara’s service offerings as lifecycle solutions that enhance building performance, reliability, and operational outcomes.
• Support enterprise client engagement and strategic account development initiatives.
• Build, mentor, and lead a high-performing service sales team aligned with business growth objectives.
• Establish clear sales expectations, performance metrics, and accountability frameworks.
• Coach team members in consultative, value-based, and lifecycle-focused selling approaches.
• Support recruitment, onboarding, and professional development of service sales personnel.
• Expand service opportunities across the installed base and existing project portfolio.
• Identify opportunities to integrate service with modernization, optimization, controls, and energy solutions.
• Strengthen long-term customer relationships focused on lifecycle partnership models.
• Maintain disciplined pipeline management, forecasting, and revenue planning.
• Support the development of scalable service sales processes, tools, and performance metrics.
• Contribute to service strategy, pricing approaches, and contract structures.
• Drive continuous improvement in service sales execution and customer experience.

Must Haves

• Proven success in service, maintenance, or aftermarket sales within building services, construction, facilities management, or technical services environments.
• Demonstrated ability to develop recurring revenue models and secure long-term service agreements.
• Experience leading, mentoring, or developing sales teams.
• Strong relationship-building skills with the ability to engage clients at both operational and executive levels.
• Solid understanding of building systems, service delivery, and lifecycle asset management.
• Strong business development mindset with the ability to grow and scale service offerings.

Nice to Haves

• Experience developing service programs within mechanical or electrical contracting environments.
• Familiarity with energy services, building optimization, or performance-based service models.
• Experience integrating service offerings with construction or capital project portfolios.
• Post-secondary education in business, engineering, or a related discipline.

This is a new position. Expected annual compensation: $120,000 – $150,000

Modern Niagara offers a competitive total compensation package including:

• Performance based bonus opportunities
• Defined Contribution Pension Plan with a generous employer contribution
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your family
• An annual health spending account to support your overall wellness
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services
• A competitive vacation package with additional vacation granted throughout your tenure with the organization.
• Employer Paid Parental Leave Top Up
• Annual Community Day dedicated to volunteering and giving back to the communities where we live and work
• Corporate Discounts through various vendors across Canada for programs such as fitness, mobile phones, travel, home and auto insurance and many others

Here at Modern Niagara, because we know our people are the best in the industry, we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.

About Modern Niagara
Who We Are

Modern Niagara helps building owners, managers, and general contractors meet the mechanical, and electrical needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We are committed to having a positive and meaningful impact on Canada’s infrastructure — and on the communities where we live, learn, work, and heal. We build for life.

Our Culture & Values

We value passion, initiative, determination, professionalism, and teamwork. Health and safety are embedded in everything we do, and our award-winning safety culture consistently performs well above industry standards.

Diversity, Equity & Inclusion at Modern Niagara

We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We actively work to remove barriers faced by members of equity-seeking groups (including women, Indigenous, Black, racialized, 2SLGBTQIA+ people, people with disabilities, and newcomers to Canada) in the construction industry. We encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process. If you require accommodation at any stage of the recruitment process, please contact us at careers@modernniagara.com so we can make appropriate arrangements.

We appreciate every applicant’s interest in joining Modern Niagara. Only those selected for an interview will be contacted.