UX Design Lead

General information

Date Friday, March 6, 2026 Location MT - Remote - Home Office Remote/Hybrid Yes Position Level Individual Contributor IV Employment Type Full time Career Field Information Technology

Description & Requirements

Culture Vision at Consumer Direct Care Network
At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.
WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.   JOB SUMMARY   The UX Design Lead is responsible for defining, governing, and executing a unified, scalable UX vision across CDCN’s internal and external digital platforms. This role owns UX strategy, design systems, and user experience standards while contributing hands-on design work as needed.   The UX Design Lead ensures consistency, usability, accessibility, and reusability across all product teams and interfaces. This position bridges strategy and execution, translating business needs, technical realities, and user requirements into cohesive, permission-aware, and scalable user interfaces. The role drives the organization’s evolution from fragmented, project-based UX toward a sustainable, atomic, component-driven design system in close partnership with the UI Software Engineering Team Lead.     JOB DUTIES  

• Define and maintain a long-term UX vision and roadmap aligned with organizational strategy and product direction.
• Lead the convergence of internal and external portals toward shared, reusable UI components and patterns using RBAC/ABAC models rather than duplicative interfaces.
• Identify systemic UX debt, inefficiencies, and inconsistencies, and translate them into a prioritized backlog of improvements.
• Advocate for user-centered design principles and ensure UX standards are consistently applied across all product and engineering teams.
• Establish, govern, and evolve a scalable design system based on atomic/molecular design principles, ensuring alignment between design artifacts and implemented UI components.
• Maintain a reusable UI component library and partner with engineering teams to ensure consistent implementation and prevent redundant rebuilds.
• Ensure UX solutions meet accessibility, usability, brand, and consistency standards, aligning with marketing-driven styling guidelines where needed.
• Create UX designs, wireframes, and mockups for new features, enhancements, and remediation initiatives using Figma.
• Translate UX work into clear, actionable user stories, acceptance criteria, and supporting documentation for agile delivery teams.
• Own and manage the UI/UX backlog in Azure DevOps, including intake, refinement, story creation, and prioritization aligned with strategic UX goals.
• Collaborate closely with Product, Business Analysts, Engineering, and Marketing to ensure UX intent and design system standards are preserved through delivery.

    QUALIFICATIONS  

• Bachelor’s degree in design, HCI, computer science, information systems, related field, or equivalent professional experience.
• 7–10+ years of total UX experience, with:
• 3–5+ years in a senior or lead capacity, including:
• Design systems ownership
• Cross-team UX governance
• Experience designing for enterprise, role-based, or complex workflows
• Accessibility-first (WCAG 2.1+), and user-empathy design
• Expert proficiency with Figma or equivalent enterprise UX tools, including component libraries, variants, auto-layout, and shared libraries.
• Strong knowledge of WCAG 2.1+ accessibility standards and ability to design accessible interfaces by default.
• Demonstrated experience designing, building, and governing reusable design systems, including atomic/molecular design approaches, component lifecycle management, and alignment between UX artifacts and implemented UI.
• Ability to translate UX concepts into actionable user stories, acceptance criteria, and documentation suitable for agile engineering teams.
• Experience working with and extending enterprise UI libraries (e.g., Material, Fluent, Bootstrap), including adapting them to branding and product requirements.
• Working familiarity with HTML and CSS sufficient to understand front-end feasibility, collaborate with engineers, and review implementation for alignment with UX intent (no production coding required).
• Strong systems thinking, problem-solving, and the ability to identify UX debt and opportunities for reuse across platforms.
• Excellent communication, facilitation, and cross-team leadership skills.
• A portfolio demonstrating UX systems or component libraries, complex role-based or enterprise workflows, and clear UX decision-making.
• Employees must provide their own reliable internet if working a remote/hybrid position.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.

    The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.