Customer Service Associate

Flynn Arby's - Montrose is a leading franchise location dedicated to operational excellence and customer service. The Shift Manager plays a vital role in overseeing restaurant operations, ensuring high standards of food preparation and customer service while managing and developing the team.

Responsibilities:

• Oversee the execution of daily operational tasks, including food preparation, customer service, and maintaining cleanliness standards
• Train, mentor, and develop team members to ensure they deliver consistent, high-quality service
• Ensure strict compliance with all company policies, procedures, and safety regulations to uphold quality standards
• Implement strategies to increase sales, achieve financial goals, and enhance overall store performance
• Monitor inventory levels, manage stock, and control waste to optimize operational efficiency
• Collaborate with other Shift Managers and management team members to identify areas for process improvement
• Handle customer inquiries and resolve issues promptly to ensure a positive dining experience
• Assist in scheduling staff shifts, managing labor costs, and maintaining a productive work environment

Requirements:

• Minimum of 2 years of supervisory or management experience in the Food/Hospitality industry
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills to interact effectively with staff and customers
• Strong organizational and time management abilities to handle multiple tasks efficiently
• Ability to thrive in a fast-paced, high-pressure environment
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Knowledge of food safety, sanitation standards, and operational procedures